Customer Service Administrator

  • Job Reference: 189961
  • Date Posted: 5 January 2022
  • Employer: Serco Limited
  • Website:
  • Location: Cambridgeshire (PE1 1FZ), United Kingdom
  • Salary: On Application
  • Sector: Administration
  • Job Type: Contract
  • Duration: Not specified

Job Description

Casual Administration / Customer Service 

Peterborough City Council



Here at Serco we are looking for Business Support Administrators to join our team at Peterborough City Council on a casual contract.

As Business Support Administrator you will manage diaries, arrange appointments, meetings and interviews. You will Co-ordinate responses to correspondence and complaints received, use and maintain accurate records, systems, database and spreadsheets alongside producing accurate minutes ranging from action points to complex minutes.

You will also take queries both by telephone, inbound and outbound and email.



What you'll need to do the role

We are looking for candidates that have experience in Finance, HR/Recruitment, customer Service or Administration. You will also hold the ability to deal with difficult customers ad use your own initiative.

Many of our temporary workers have gone onto fixed term or permanent contracts so this is a good opportunity to kick start your career in administration. 

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer

  • Competitive hourly rates
  • Variety to work across a range of departments within Serco and Peterborough City Council
  • Flexibility enabling you to work days and hours that suit you in some roles
  • 4 weekly pay by BACS 
  • Annual leave, accrued on the hours you work
  • The opportunity to apply for internal Serco positions while in assignments
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).