Customer Service Adviser | S1 | Everyday Banking | Belfast

  • Job Reference: Req0973158
  • Date Posted: 17 June 2022
  • Employer: Santander
  • Website: https://www.santanderjobs.co.uk/
  • Location: County Antrim
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Flexi

Job Description

Join our community

We know that flexibility is important to our customers and colleagues, that's why we're offering hybrid Customer Service roles in a variety of work locations and shift patterns.

We are currently recruiting for Customer Service colleagues with a starting package of £20,220.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. You'll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

The difference you'll make.

  • Acting as the first point of contact for customers either face to face or over the phone

  • Assisting with day-to-day transactions, queries, and servicing

  • Updating customer records

  • Helping to keep our customers and the bank safe

  • Building relationships and finding solutions

  • Developing your knowledge of services and products to help our customers

  • Identifying new ways to improve the customer experience

What you'll bring.

  • Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn't essential as we'll provide you training

  • The ability to listen and communicate effectively with customers to truly understand their needs

It would also be nice for you to have.

  • A real desire to go above-and-beyond for customers

  • Effective team working skills with a flexible, can-do approach to work

  • Ability to follow process but also think on your feet

  • Openness to a broad range of activities even if outside of standard expectations

What else you need to know.

In this full-time role you'll work five seven-hour rotational shifts, between 8:00am to 8:00pm Mon to Fri on a 6-week rotation and 8:00am to 6:00pm on a Sat/Sun. For your continued flexibility you will receive a £1000 fully flexible shift premium for this fully flex shift pattern. This role also offers the attractive option of Hybrid working, combining both remote and office based working.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 additional days per year (pro-rata for part time roles)

  • Eligible for a discretionary performance-related annual bonus

  • Receive a £500 annual cash allowance to spend on our great range of benefits

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • Support your favourite causes through charitable giving and our community partnerships

  • Share in Santander's success by investing in our Sharesave and Partnership shares plans

  • 24/7 access to an online employee discount platform

#ThePlaceToBeYourself - Everyday Inclusion at Santander

What to do next.

If this sounds like a role you're interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080