Customer Service Advisor

  • Job Reference: 524487
  • Date Posted: 16 September 2020
  • Employer: SSE PLC
  • Website:
  • Location: Belfast, County Antrim
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 12 Months

Job Description

Base Location: Belfast

Salary: £17,943 depending on skills and experience

Working Pattern: 12-month fixed term contract | Full Time with flexible working patterns available

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

We employ around 250 people directly in Northern Ireland, and we're proud to be an accredited Living Wage employer. Our modern Belfast office is home to 160 employees and offers an exciting working environment, plus all the benefits of being an SSE employee, in the heart of Belfast.

What is the Role?

SSE Airtricity has exciting opportunities for Customer Service Advisors to join our proud team.

The role of a Customer Service Advisor is intrinsic to the success of SSE Airtricity. We are looking for individuals who are confident, articulate, and determined to succeed in a professional working environment, and quite simply you will be the voice of SSE Airtricity and an ambassador for our brand.

You will be taking general enquires calls from our customers with a diverse range of questions and needs so you will need to be able to think on your feet and provide innovative solutions to your customers' requests.

What do I need?

We are looking for people with Customer Service experience in either a contact centre or a face to face capacity, who are passionate about delivering customer service excellence at all times. History of working in a compliant and target-based environment would be an advantage.

As numbers form a large part of this role, we will require you to have analytical and reconciliation skills alongside effective communication skills (verbal and written).

Confidence with computers is advantageous as you will be working on multiple systems at once in a very fast paced environment.

The successful applicant will be organised, have exceptional attention to detail, a strong problem-solving ability and be customer and quality-focused.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Click here to find out what else is on offer.

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with

This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.