Customer Service Advisor

  • Job Reference: Req0930846
  • Date Posted: 20 June 2022
  • Employer: Santander
  • Website:
  • Location: Crewe, Cheshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Full Time

Job Description

Join our community.

We are currently recruiting for a full time position with a starting salary of £18,520.

Santander is all about providing our customers with an experience that's second to none. In this role, you'll be predominantly working from home supporting our customers over the telephone, but will also be part of a branch community. We'll invest in you to be the best that you can be, so you can do just that.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.

Along with representing Santander to our customers, you'll have a voice within the organisation too. As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we're all ears.

The difference you'll make.

  • Helping customers each day by answering inbound calls to our contact centre

  • Assisting customers with day-to-day transactions and enquiries

  • Helping to keep our customers and the bank safe

  • Solving problems and escalating issues when necessary

  • Updating customer records

What you'll bring.

  • Excellent communication skills, with the ability to tailor conversations to customers

  • Ability to help as many customers as you can each day along with making each customer feel valued

It would also be nice for you to have.

  • Ability to follow process but also think on your feet

  • Understand and anticipate customer needs

  • Problem solving skills (real solutions, not just short-term fixes)

  • Desire to proactively develop your skills and apply your knowledge to be the best you can be

What else you need to know.

We're recruiting full-time roles at 35 hours per week. That means you'll work five seven-hour rotational shifts, between 08:00 to 20:00 Monday to Friday, and 08:00 to 18:00 Saturday and Sunday. For your continued flexibility you will receive a £1,000 fully flexible shift premium.

Colleagues will be scheduled to work post 18:00 only 2 weeks in 6 week rotation and scheduled to work 3 weekends in a 6 week rotation.

This is a hybrid working position, you'll be located in branch for your initial training period of around 8 weeks, ensuring you receive all of the training and support that you need, and there-after it will be a split of around 20% working in branch and 80% working from home.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • Fully flexible Shift Premium of £1,000

  • Receive a £500 annual cash allowance to spend on our great range of benefits.

  • Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • 24/7 access to an online employee discount platform

  • Share in Santander's success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.