Customer service advisor

  • Job Reference: 6534
  • Date Posted: 5 February 2021
  • Employer: DHL Supply Chain
  • Location: Stoke-on-Trent, Staffordshire
  • Salary: £19,676
  • Sector: Administration
  • Job Type: Full Time

Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Customer Service Advisor
Salary: £19,767
Contract: Full Time and Permanent 
Closing Date: 17/02/2021

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

  • Proactive and reactive communication with customers
  • Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
  • Supporting with live issues on a daily basis 

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

  • Customer Services experience
  • Excellent communication and interpersonal skills
  • Good level of problem solving and initiative

     

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.