Customer Service Advisor

  • Job Reference: GB11613
  • Date Posted: 7 January 2020
  • Employer: Kuehne + Nagel
  • Website: https://home.kuehne-nagel.com/
  • Location: Wellingborough, Northamptonshire
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Full Time

Job Description

Customer Service Advisor | Wellingborough, United Kingdom | GB11613

We are looking for a Customer Service Advisor who will provide support to the Kuehne + Nagel Carrier Management Account team, working on a three week rota covering shifts of 8 hours between 08:00 - 18:00 alternating.

YOUR ROLE

Carrier Management provide bespoke shipping solutions, based on customer requirements and utilising subcontracted services. Based within our customer service, the successful candidate will strengthen the existing team and provide a foundation for further growth, particularly in relation to Small and Medium Enterprise customers.

YOUR RESPONSIBILITIES

  • Support a portfolio of Customers with Bookings, Service enquires, Proof of Delivery and other ad hoc enquires.
  • Generate proactive tracking reports, investigate issues and update customers.
  • Preparation and presentation of daily / weekly KPI reports.
  • Liaising with the carrier's customer service and account management teams to understand and resolve issues arising with individual deliveries.
  • Analysis of carrier tracking data to identify potential service failures and delayed/ lost parcels.
  • Provide administrative support to Key Account Managers, as required.
  • General administration duties.
  • Claims processing.

YOUR SKILLS AND EXPERIENCES

  • Ability to work to a tight deadline and prioritise
  • Strong skills in problem solving, decision making, organisation and attention to detail
  • Experience in a logistics environment is preferable
  • Experience of hazardous / dangerous goods is preferable but not essential
  • Demonstrate strong experience in customer service with experience of customer excellence
  • To be able to work independently as well as a part of a team.
  • Previous experience in carrier management is preferred.
  • Experience of systems particularly those appropriate for carrier management services.
  • Good working knowledge of Microsoft Office systems is essential

GOOD REASON TO JOIN

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

CONTACT

UK Resourcing Team
UK.Resourcing@Kuehne-Nagel.com