Customer Service Advisor

  • Job Reference: GB11613
  • Date Posted: 7 January 2020
  • Employer: Kuehne + Nagel
  • Website:
  • Location: Wellingborough, Northamptonshire
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Full Time

Job Description

Customer Service Advisor | Wellingborough, United Kingdom | GB11613

We are looking for a Customer Service Advisor who will provide support to the Kuehne + Nagel Carrier Management Account team, working on a three week rota covering shifts of 8 hours between 08:00 - 18:00 alternating.


Carrier Management provide bespoke shipping solutions, based on customer requirements and utilising subcontracted services. Based within our customer service, the successful candidate will strengthen the existing team and provide a foundation for further growth, particularly in relation to Small and Medium Enterprise customers.


  • Support a portfolio of Customers with Bookings, Service enquires, Proof of Delivery and other ad hoc enquires.
  • Generate proactive tracking reports, investigate issues and update customers.
  • Preparation and presentation of daily / weekly KPI reports.
  • Liaising with the carrier's customer service and account management teams to understand and resolve issues arising with individual deliveries.
  • Analysis of carrier tracking data to identify potential service failures and delayed/ lost parcels.
  • Provide administrative support to Key Account Managers, as required.
  • General administration duties.
  • Claims processing.


  • Ability to work to a tight deadline and prioritise
  • Strong skills in problem solving, decision making, organisation and attention to detail
  • Experience in a logistics environment is preferable
  • Experience of hazardous / dangerous goods is preferable but not essential
  • Demonstrate strong experience in customer service with experience of customer excellence
  • To be able to work independently as well as a part of a team.
  • Previous experience in carrier management is preferred.
  • Experience of systems particularly those appropriate for carrier management services.
  • Good working knowledge of Microsoft Office systems is essential


If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.


With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.


UK Resourcing Team