Customer Service Analyst

  • Job Reference: R-00130390
  • Date Posted: 26 May 2021
  • Employer: RBS
  • Website:
  • Location: Gurugram
  • Salary: On Application
  • Sector: Accounting, Banking & Financial Services
  • Job Type: Full Time

Job Description

Join us as a Customer Service Analyst

  • Take on a new role, where you’ll be building relationships with our people, providing a seamless and positive experience
  • You’ll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services
  • Join a collaborative and fast-paced environment, where you’ll be able to further develop your customer service skills

What you'll do

As a Customer Service Analyst, you’ll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We’ll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs.

You’ll also be:

  • Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank’s policy and processes 
  • Identifying the root cause of issues to effectively solve them
  • Maintaining an awareness of changes in policy, process and procedure to provide the best advice
  • Managing your personal workload and adapting to the HR team requirements
  • Using HR systems to accurately record and maintain customer records

The skills you'll need

We’re looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. You’ll work well in a fast-paced environment, and you’ll be able to work off your own initiative and as part of a team.

You’ll also need:

  • High standards of numeracy and literacy with good attention to detail
  • The ability to manage and defuse conflict in difficult situations
  • Strong interpersonal skills in order to resolve issues that requires a level of empathy
  • Good problem solving and analytical skills