Customer Service Assistant

  • Job Reference: 158084
  • Date Posted: 10 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: Cambridgeshire (PE1 1QT), United Kingdom
  • Salary: On Application
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Customer Service Assistant

Peterborough Serco Strategic Partnership

Salary Circa £17,000

Permanent - 37 hours


Serco is one of the leading public sector providers of support services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as a member of our Customer Service team you'll ensure that we continue to deliver this incredibly important work with us at our partnership with Peterborough City Council.



You will provide an efficient, effective and customer focussed first point of contact for customers telephoning and emailing Customer Services. You will be knowledgeable and professional covering a range of council services, managing customer contacts in an efficient, effective and caring manner whilst ensuring that excellent customer service is delivered.


What you'll need to do the role:


We are looking for candidates who can communicate effectively by telephone and in writing. You will need to be able to work constructively with others and remain calm in a pressurised environment. To be successful in the role you will have previous experience using databases to extract, record, and relay information relating to customer enquiries, and ideally you will have experience of working in a customer service/call centre environment for at least 1 year.


Most importantly you must be a naturally strong and resilient character as sometimes the information you will be privy to will be highly confidential and very sensitive. We are looking for candidates who are flexible, adaptable, and open to change whilst working in a fast-paced environment.


Why Serco?

Meaningful and vital work: Your work will directly impact on the citizens of the Peterborough, helping to make a real difference;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;

Great people: Our team is passionate about the services it provides and also about the support they provide each other;


What we offer:

  • Competitive salary and up to 6% contributory pension scheme;

  • A range of flexible/agile working opportunities

  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;

  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.