Customer Service Assistant

Job Description

To be passionate about customer service, through providing an excellent level of service to our customers. Assist your establishment team to achieve its targets and to continuously deliver and maintain excellent standards through all aspects of our business. Protect and promote NAAFI and ensure our customers and colleagues have an enjoyable NAAFI Experience. Use integrity and respect at all times and in all aspect of your daily duties.

Serve and deal with customers in a proactive, courteous, friendly and helpful manner;

Responsible for maintaining the highest levels of personal hygiene, appearance and conduct;

Responsible for ensuring Health & Safety, and Food Safety standards are met, including, but not limited to, Manual handling;

Actively promote NAAFI and sales activity by proactively offering advice to customers and acting on their comments and suggestions in order to increase sales and our brand image;

Accept and accurately process payment for goods and food using a variety of methods;

Prepare and serve food and drinks in line with all Food Safety and HACCP requirements;

Check and replenish stock levels ensuring all legislation is met as well as NAAFI requirements on quality and presentation;

Proactively maintain the cleanliness, hygiene and health and safety of our premises and ensure the requirements of any cleaning rotas and schedules are completed;

Assist colleagues in the completion of outlet daily, weekly and monthly tasks as directed by the outlet schedules and line manager;

To undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required.

All employees are expected to live our company values and operate within our behaviour framework and policies and procedures.  All employees have a responsibility to maintain health & safety of self and other within the performance of their duties in accordance with the company health & safety policies. NAAFI is committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all our employees.