Customer Service Desk Administrator

Job Description

Customer Service Desk Administrator | Donnington | req114620

This is an exciting role with opportunity to develop progress and learn cross-organisational skills as part of a motivated and dynamic team.


Your dedication to efficiency and attention to detail will uphold our commitment to delivering exceptional customer satisfaction. Join our dynamic team and be instrumental in shaping the future of global logistics.


  • Serve as the first point of contact for client inquiries via phone, email, and other communication channels
  • Action all customer service desk tickets and prioritise and investigate accordingly
  • Coordinate with internal teams such as operations, warehousing and transportation to ensure timely resolution of customer issues.
  • Ensure all weekly and monthly reporting targets are met
  • Proactively identify opportunities to enhance customer satisfaction and loyalty through continuous improvement initiatives
  • Maintain accurate records of customer interactions and transactions


  • Previous experience in customer service or administrative role
  • Strong communication skills
  • Ability to multitask and prioritise tasks in a fast paced environment while maintaining attention to detail
  • Team working and customer focused attitude
  • Knowledge of Inventory Management Systems and warehouse practices


If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.


With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


uk resourcing