Customer Service Greeter - Leeds Work Cafe

  • Job Reference: Req0877580
  • Date Posted: 25 November 2021
  • Employer: Santander
  • Website: https://www.santanderjobs.co.uk/
  • Location: Leeds, West Yorkshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Contract

Job Description

Join our community.

At Santander we're driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

As a Customer Service Greeter you will be the face of the Work Café, giving that warm and professional first touch interaction with all those that come in. You will have a wealth of knowledge, explaining the Work Café's features and benefits as well as championing the digital and self-services facilities. You will co-ordinate all customer requirements and direct them to the appropriate zone, facility or colleague to give them the best possible experience while visiting our Work Café.

The difference you will make.

  • Leading as the 'front of house' face of the Work Café, you will deliver first class interactions and experience with all those visiting.

  • Engaging and welcoming people in Work Café, explaining its features and benefits as well as demonstrating and championing the digital and self-service facilities.

  • Supporting the Work Café Manager with co-ordinating customer room bookings and co-working facilities including the setup for Work Café Talks and events.

  • Assisting customers who are in the Work Café by acting as a key point of contact, directing them to the appropriate café areas, or referring them to an appropriate colleague whom may be best placed to provide for their requirements.

  • Working a 35hr weekly pattern to cover opening hours Monday - Saturdays 8am to 6pm on a rotational basis.

What you will bring.

  • A proven ability to anticipate and respond to customer needs, while seeking opportunities to meet and exceed their expectations.

  • Excellent digital awareness and experience in proactively encouraging customers to embrace digital transformation and technologies.

It would also be nice for you to have.

  • The ability to communicate effectively and enthusiastically with a wide range of external customers, groups and stakeholders.

  • Capability to spot opportunities to improve processes and interactions and make well thought through recommendations to the Work Café Manager.

  • The ability to identify, assess, manages and report risks within own business area and across Santander UK.

  • Demonstrates role model behaviours such as Embrace Change, Show Passion, Active Collaboration and Give Support.

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

This is a 12-month fixed term position based in the Work Café in Leeds city centre.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here.


How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working

  • Receive a £500 annual cash allowance to spend on our great range of benefits.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform

  • Share in Santander's success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

What to do next:-

If this sounds like a role you're interested in, then please apply.