Customer Service & Operations Analyst - Anti Money Laundering

Join us as a Customer Service & Operations Analyst, Customer Due Diligence (CDD) Quality Assurance

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be responsible for detecting and preventing financial crime by conducting assurance testing within the Exits process
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• We're offering this role at associate level

What you'll do

In this key role, you’ll be joining a specialist team, working together to deliver the most successful outcomes for the business to keep the bank and our customers safe. As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll also be:

• Performing quality assurance for CDD exit operations
• Ensuring file compliance through guidance and policy adherence
• Identifying areas of risk and raising as appropriate
• Making sure processing is performed accurately and within an agreed turn-around time
• Monitoring and participating in initiatives that help improve our customer service, processes and procedures

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies and regulations. You’ll also be able to work accurately to deadlines and with high levels of attention to detail.

We’ll be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills