Customer Service & Operations Analyst - Anti Money Laundering

  • Job Reference: R-00132051
  • Date Posted: 7 May 2022
  • Employer: RBS
  • Website:
  • Location: Warszawa
  • Salary: On Application
  • Sector: Accounting, Banking & Financial Services
  • Job Type: Full Time

Job Description

Join us as an Anti-Money Laundering Operations Analyst

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.

You’ll also:

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll have good analytical skills and ability to form opinion based on large amounts of data. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

You’ll also need:

  • An understanding of the financial services industry and our customers
  • Eagerness to learn and acquire new skills
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills