Customer Service & Operations Analyst

  • Job Reference: R-00170927-OTHLOC-IND-5FNEW177
  • Date Posted: 6 May 2022
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Delhi
  • Salary: On Application
  • Sector: Accounting, Banking & Financial Services
  • Job Type: Full Time

Job Description

Join us as a Customer Service & Operations Analyst

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Day-to-day, you’ll be:

  • Authorising and investigating transactions
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with experience within anti-money laundering operations. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You'll need to hold relevant certifications such as IIBF AML KYC, ACAMS or an ICA diploma.

You’ll also demonstrate:

  • Knowledge of customer screening and the client lifecycle
  • ​Excellent knowledge of sanctions, PEP and transaction surveillance
  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Good communication skills
  • Experience of managing stakeholder relationships