Customer Service & Operations Analyst

  • Job Reference: R-00123813
  • Date Posted: 22 February 2021
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Guernsey
  • Salary: On Application
  • Sector: Accounting, Banking & Financial Services
  • Job Type: Full Time

Job Description

Join us as a Customer Service & Operations Analyst

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You'll be assisting your colleagues in a number of administration functions
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
  • To be considered for this role, you’ll need to specifically state in your CV that you have the right to live and work in Guernsey

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

  • Authorising and investigating all transactions to our KPIs
  • Collecting the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

We're looking for someone with a keen eye for detail, is adaptable and enjoys working as part of a busy team. You’ll have strong customer service abilities along with customer and industry knowledge.

You’ll also demonstrate:

  • Good organisational skills to deliver to deadlines
  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers