Customer Services Advisor - Employment

  • Job Reference: 102483
  • Date Posted: 9 January 2021
  • Employer: Serco Limited
  • Website:
  • Location: Northumberland (DH1 5UQ), United Kingdom
  • Salary: £18,467
  • Sector: Call Centre / Customer Service
  • Job Type: Home Based
  • Duration: 12 months

Job Description

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society - and as one of our Job Search Advisors you'll ensure that we continue to deliver this incredibly important work to our client and end users.

As Job Search Advisor you will contact and support recently unemployed and help with their search for and secure employment. Job Search Advisors will provide a range of tailored expert information, advice and guidance to the participants, this will include 1-2-1 support, digital sessions, a personalised CV and an action plan to support them in their job search. You will conduct research, monitor developments in education, training and employment and raising awareness of support options available to them.  

This is a fixed term role for 12 months initially. We do have a number of office and home based positions available, however we do ask that our home based advisors live within a commutable distance to our office in Newcastle, NE1 as there may be occasions where you are required to attend site.

This role requires candidates to pass Baseline Personnel Security Standard (BPSS) clearance, this covers pre-employment checks on identity; employment history (minimum of 3 years); nationality/immigration status and criminal records.

What you'll need to do the role:

Whilst experience is preferred, we will provide training to those who hold minimum and GCSE Grade A-C (or equivalent) in English and have some call centre/customer service experience. You should be able to meet the training and development requirements of the role. You should also have good research skills with the ability to source information efficiently. Lastly but more importantly, you'll have excellent listening skills with the ability to interact in an empathetic and non-judgmental manner.

Why Serco?
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 

What we offer

  • Salary £18,467 per annum (depending upon skills and experience)
  • 25 days annual leave plus bank holidays and the chance to buy more;
  • Pension matched up to 6%
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

If you meet the minimum criteria for the role, you will be invited to complete a virtual video interview.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).