Customer Services Advisor

Job Description

CUSTOMER SERVICES
Customer Service Advisor

Salary NS6:   £20,493 - £21,748

37 hours per week

We are looking for a focused individual who is interested in being part of our busy Customer Services Team. You will need to have excellent communication skills, the ability to use your own initiative, the desire and motivation to make a difference to our customers and the stamina to work in an ever-changing and constantly busy environment.

You will work at Castle House, Newark or at one of our outreach centres, dealing with a wide range of customer enquiries. This includes dealing with face to face enquiries and answering enquiries in our contact centre which includes social media. You need to have a flexible approach with the ability to prioritise your work and react to a changing workload. The type of enquires we deal with are very varied - one minute you may be dealing with a waste enquiry then the next minute providing advice relating to planning or homelessness.

Excellent communication, keyboard and numeracy skills are required. In addition experience of working in an appropriate customer orientated environment is essential as well as working on a variety of ICT systems to record, monitor and extract customer service information.

You will have the ability to prioritise workloads and meet targets, experience of working with on-line computer systems and educated to GCSE Grade C, or equivalent, in English and Mathematics. You must also have the ability to travel to the outreach stations within the district.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.

For an informal discussion about this post, please contact either Tracey Streeter on 01636 655208 or Julie Houghton on 01636 655582.

Closing date for receipt of applications is 12 noon on 10th May 2021

Tests and Interviews will take place week commencing 17th May 2021

For application forms, please visit our website www.newark-sherwooddc.gov.uk/jobs where you can complete your application online, however, you may request an application pack by e-mailing the HR Team via: personnel@nsdc.info.