Customer Services Advocate (Permanent Variable Hours)

  • Job Reference: 270594
  • Date Posted: 24 October 2024
  • Employer: Sunderland City Council
  • Website: https://www.sunderland.gov.uk/
  • Location: Sunderland
  • Remote Working: Some remote working possible
  • Salary: £11.59 to £12.47 Per Hour
  • Sector: Administration
  • Job Type: Flexi
  • Duration: Permanent (Variable Hours)

Job Description

Sunderland City Council are seeking to recruit PVH Customer Service Advocates to join our Customer Enabling Services Team. 
 
Candidates should be willing to be flexible to suit service demand.  You will need to have flexibility to respond to variable hours and requests to cover shifts at short notice. 
 
The post requires you to cover the Council’s Out of Hours Services 24 hours a day. The successful candidate will be required to work variable hours between 5pm and 8:30am Monday to Friday, and to cover shifts at any time on a weekend or bank holiday.
 
The successful candidate will be part of a busy customer service team responsible for providing a first-class service to our customers. You must demonstrate that you are willing to be flexible, resilient and will support colleagues and strive to deliver a service to be proud of. In exchange, you’ll have lots of opportunity to develop and receive support and encouragement from those around you. 
 
To be successful you will need to have the communication skills to relate to different people from across the community, presenting a positive, helpful approach and be comfortable working with new technology. 
 
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services by email: jobs@sunderland.gov.uk 
 
Please note that CVs are not acceptable. 
 
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to your invite to interview and assessments if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.