Customer Services Consultant - Cardiff (143R)

Job Description

Are you great with people, helpful and enthusiastic?

If this sounds like you, then you could be just the Customer Services Consultant we’d be proud to employ at HMRC. You’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You’ll actively seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex yet rewarding conversations. Don’t worry, you’ll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.

As a Customer Services Consultant at HMRC, you’ll get real responsibility and opportunities to shine and develop your career with us. You’ll join a friendly and welcoming team and receive plenty of support to help you reach your potential.

No experience is necessary as full training will be given. It’s your enthusiasm, helpful manner and willingness to learn that we require. What we do ask however is that you feel comfortable with chatting on the phone, have good writing skills and are keen to help others.