Customer Support Coordinator

  • Job Reference: 2023-4846
  • Date Posted: 13 November 2023
  • Employer: Arcus Solutions
  • Website:
  • Location: Worcestershire
  • Salary: £22,695
  • Bonus/Benefits: Bonus, Pension, Holidays, Life Assurance
  • Sector: Administration
  • Job Type: Full Time

Job Description

Do you have customer service experience? Enjoy being the first point of contact?

Yes? I may have the ideal role for you

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (07:00 - 14:00 / 12:00 - 19:00) and 1-in-4 weekends. When working the weekend, you'll have staggered days off in the week to compensate.

You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for.

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you'll receive:

  • Salary: £22,695 pro rata
  • 25 days annual leave, plus bank holidays
  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.