Customer Support Scheduler - Nights

  • Job Reference: 2023-4836
  • Date Posted: 13 November 2023
  • Employer: Arcus Solutions
  • Website:
  • Location: Worcestershire
  • Salary: £23,297
  • Bonus/Benefits: plus £1.60 per hour night shift premium
  • Sector: Administration
  • Job Type: Full Time

Job Description

Are you looking for an employer who is big on career development?

Do you want to work in a fast paced environment?

Do you enjoy communicating with various stakeholders?

If yes, then read on...

We are now seeking a Scheduler to join us.

You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer's location and availability. You will need to have proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven. You will be resilient, tenacious and confident when dealing with Engineers who pushback regarding the jobs you are advising, therefore, requiring a persuasive manner to ensure you book the correct engineer to the right job.

Your key stakeholders will be the Field Operations Managers, Managing Engineers and Helpdesk colleagues. Your new team will consist of Planners, Senior Planners, Team Manager and Operations Manager.

This is a 40-hour per week working 7pm - 7am, 4-days on, 4-days off

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive:

  • Salary: £23,297 plus night shift allowance
  • Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • Group personal pension scheme of matched contributions between 5% and 6%.
  • 25 Days Annual Leave + Bank Holidays.
  • Life Assurance
  • Access to state-of-the-art training academy
  • Funded Training Sponsorship Scheme
  • Refer a Friend reward scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.