CX Communications Designer

  • Job Reference: 00433787-1
  • Date Posted: 28 September 2021
  • Employer: Atos
  • Website: https://atos.net/en/
  • Location: Edinburgh
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

About the role

The CX Communications Designer will be responsible for the creation of innovative communications to engage customers and to support business initiatives, such as BTS sales/bids. The post holder will work closely with CX Designers to design and develop compelling customer experiences, across multiple digital channels. With human centric design being at the core of everything Atos BTS does, the role will include the design aspects of a project, from uncovering user and client needs to concept generation and production. This will involve user research, ideation, powerful storytelling and the ability to develop effective relationships with clients and stakeholders to fully understand the opportunities for improvement. You will define, craft and deliver communication content to increase customer awareness, engagement and understanding.

As a CX Communications Designer, it is essential to enjoy the challenge of creating visually stunning and user-friendly collateral, whilst always considering the human element and underpinning everything with an understanding of consumer behaviour. This allows for fully personalised, engaging and powerful creative communications be designed.

Our pride in offering dynamic solutions reaches further than our clients because we understand that our success comes from the heartbeat of our company; which is ultimately our people. We encourage those who may need a more agile approach to the structure of their working day to apply; we are always willing to discuss flexible options where we can.

 

Responsibilities

  • Working with CX Designers to identify communications approach through user journeys to create communications to Members, guiding them through the various transactions within their journeys

  • Design external customer facing communications

  • Develop and own content library

  • Implement internal communications plans to increase awareness of the Joint Solution Teams (JST) and their purpose and day-to-day activity

  • Strategy – Feed into wider communications team to design and deliver all outputs

 

Key Tasks

  • Identify the customer communications relating to the various member journeys.

  • Production of designed customer communications such as emails, packs and social media content with support from the wider communications team.

  • Produce on screen communications, supporting CX Designers in the production of prototype designs.

  • Continue to develop and maintain a customer communications strategy

  • Responsible for approval of all communications

  • Conduct thorough user research and testing to ensure appropriate, timely and relevant communications

 

Expertise

  • Previous experience as a communications manager for a similar organisation would be a strong advantage.

  • Highly articulate individual with excellent written communications and presentation skills are important.

  • A proven track record of leading communications strategies in other organisations

  • Understanding of the digital solution and interfaces with other architecture.

  • Experience in retail/financial services digital design.

  • Background in CX practices.

  • Understanding of accessibility implications and guidelines.

  • Good understanding of design software and tools.

 

Skills we'd like

  • Content and information design

  • High quality level written English

  • Input into requirements and articulating impacts across digital solution.

  • Analysis and reporting on digital and market trends.

  • Use of relevant tools to drive improvements to the digital solution including wireframes and prototyping.

  • Analyse customer journeys to identify areas for improvement and opportunities to engage through communication touch points

  • Evolve a coordinated view of customer journeys

  • Configure, execute, manage, monitor AB and Multi-Variant tests

 

How to apply

Confident this sounds like you? Then do not hesitate to apply! Please click below to complete our online application form and attach your CV in either Word, rtf or text format.

We are committed to making reasonable adjustments to the application process for people with disabilities.