Cyber Security Analyst

  • Job Reference: R-00136603
  • Date Posted: 13 May 2022
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Edinburgh
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Join us as a Cyber Security Analyst

  • You’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
  • We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern over 24 hours a day that will cover weekends and bank holidays
  • We're offering a starting salary of £27,711 plus excellent benefits, and due to the nature of this role, there is also a shift allowance of £8,050

What you'll do

In this role, you’ll monitor and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.

Day-to-day, you’ll be:

  • Providing efficient and effective support of IT systems
  • Supporting with the ownership of the service in the areas of specialist knowledge, keeping the customer at the forefront
  • Acting with pace when recovering service, and with thoroughness when considering risk to service
  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge

The skills you'll need

We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal skills and a keen eye for detail, as well as an understanding of operational processes, services and systems in a banking context or something similar. A broad understanding of our business and its customers would also be an advantage.

On top of this, you’ll bring:

  • Experience of end-to-end security response, including triage, response and escalation
  • The ability to perform triage and response activities along with root cause analysis on security incidents and events
  • A background in cyber technology and experience in security operations, including incident and event management experience
  • Knowledge of networking protocols and routing which includes malware analysis techniques
  • Excellent stakeholder management and interpersonal skills