Data Analyst - Workforce Solutions

  • Job Reference: 127023
  • Date Posted: 26 May 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B91 3LT), United Kingdom
  • Salary: £25,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Undefined

Job Description

Job title: Data Analyst - Workforce Solutions

Base location: Homer Road, Solihull

Salary: Up to £35,000


As the Workforce Analyst you will provide technical expertise and hands on development of People-related reports, dashboards and analytics, as well as conducting individual pieces of analysis to support Serco's temporary labour management team; Serco Workforce Solutions (SWS).

You will work closely with the rest of the People Reporting and Analytics team to enable the most effective use of People data within Serco, to drive business decision making, change and strategic planning.

You will also build a strong understanding of Serco's source systems, data architecture and reporting and analysis tools, and help to train and develop more junior members of the team.


In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.


What you'll need to do the role

Firstly, you'll need knowledge and experience of development within business intelligence platforms and tools. Strong data visualisation and presentation skills.

Data manipulation skills, including ability to extract, transform, and analyse multiple large data sets. You'll need strong communication skills with the ability to translate complex issues or insights to non-technical customers and senior leaders. You'll be highly customer focused with commercial awareness and a drive to deliver exceptional customer service. Lastly, while not essential it's advantageous if you have experience of demand planning and forecasting to support allocation of labour and experience of using SAP Business Warehouse, SAP Business Objects, SAP Analytics Cloud and/or Microsoft Power BI.


Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence the direction of our solution team's efforts that help us to deliver to our 500+ contracts.


A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.


Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Up to £35,000 basic salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services




By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).