Delivery Line Manager - Victoria Docks

  • Job Reference: 114143
  • Date Posted: 7 January 2020
  • Employer: Royal Mail Group
  • Website:
  • Location: London
  • Salary: £33,193 to £35,668
  • Bonus/Benefits: £1,660 Allowance plus a potential 10% bonus and 25 days annual leave
  • Sector: Manufacturing Operations, Transport & Logistics
  • Job Type: Full Time
  • Duration: Permanent

Job Description

We are looking for a Delivery Line Manager to join our team at the Victoria Docks Delivery Office.


About the role

Reporting to the Delivery Office Manager, you will lead a delivery team of full time and part time employees in the successful delivery of quality, financial, customer and employee targets and objectives for your office.


Our World Class Mail programme is already starting to revolutionise the way we work. Through this initiative, we are introducing new techniques to help our people improve safety, productivity and quality across everything we do.


What does the role involve?


•    Assisting the Delivery Office Manager and managing operations within a specific area of the Delivery Office
•    Leading, motivating and coaching a team of frontline operational colleagues
•    Monitoring performance, excelling in all operational targets
•    Championing health and safety
•    Identifying and driving areas of improvement, increasing efficiency
•    Providing excellent customer service
•    Monitoring the efficiency and performance of the fleet
•    Developing positive relationships with stakeholders, including union representatives 


About you
You’ll have strong operational leadership experience, with a track record of leading and supporting teams through change. With exceptional interpersonal and communication skills, you’ll appropriately communicate difficult messages while improving employee engagement. As an inspirational leader, you’ll have the ability to coach and role model leadership behaviours.


Experience in KPI and performance management is essential to this role. Utilising your strong financial acumen, you’ll have the ability to ensure your team meets and exceeds quality targets within the confines of an assigned budget. In addition, you’ll be commercially driven, with a strong focus on customer orientation. A proven track record working within a unionised environment will provide a distinct advantage; as will experience gained within logistics, distribution, fleet management or retail.


Shift patterns: 5 days over 6, Monday to Saturday 6:30am until 2:30pm


About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our Values please click on the link (


Closing Date: Monday 20th January 2020. Please note, this advert may close early if the appropriate number of applications has been reached.