Job reference number 117885
Delivery Office Manager - Aberdeen City
Salary starting at £31,789 plus on target bonus of 10%, defined contribution pension scheme and 25 days annual leave
In this key role at the frontline of our business, you’ll manage a team of both managerial and frontline staff, ensuring the operation, delivering mail to over 29 million addresses in the UK, is running as efficiently as possible.
About the role
As an operational manager assuming overall accountability for a Delivery Office in Aberdeen, you’ll lead a team of frontline employees, supporting them through our exciting transformation journey. Working closely alongside trade union representatives, you’ll ensure your team understands the commercial and competitive market we are in. They’ll need to be customer focused, open to new technology, and flexible to change. Utilising your first-rate change management experience, you’ll be responsible for safeguarding the performance of your unit; meeting budgetary targets, and ensuring quality of service for our customers, along with responsibility for the overall safety of the people you manage.
You will be the prime representative for your office and actively promote customer service opportunities whilst having a strong track record of delivering performance through your personal leadership of teams in a changing operational environment.
Shift Patterns: Working 5 days between Monday - Saturday with a rotating day off
In our operation people are our biggest asset! If you can lead, motivate and inspire people to achieve great things, even in the most challenging of circumstances, then what are you waiting for?
You’ll need a high level of emotional intelligence to engage and influence your fellow staff members into creating a winning team to support you. In addition, you’ll have a passion to consistently improve results, helping us drive relentless change for the benefit of both our people and our customers.
With the ability to effectively problem solve in a fast paced operational environment, you’ll also be IT literate and competent in Microsoft programmes. You’ll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG, or logistics, but your ability to motivate, inspire and lead is what we’re looking for. With budget management experience, you’ll have an eye for detail and be confident in efficiently managing resources and budgets – all with a view to ensure your sector is working at its very best.
Proposed assessment date: Wednesday 22nd January
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
For more information on Royal Mail Group and our Values please click on the link (http://www.royalmailgroup.com/our-people).
Closing Date: Monday 20th January 2020. Please note, this advert may close early if the appropriate number of applications has been reached.