Deputy Head Housekeeper

  • Job Reference: HOT08MGY
  • Date Posted: 22 July 2022
  • Employer: Hilton
  • Website: http://jobs.hilton.com
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description


Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.

The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic's - London's only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.

Furthermore, the first floor is currently undergoing renovation and is due to complete April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work."

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.

BENEFITS

  • Working for the UK's #1 Great Places to Work in hospitality
  • Personal Development: programmes at all levels to support your career
  • Grow your career whilst having fun
  • Travel and food discounts with Hilton
  • Holiday: 28 daysincluding bank holidays (increasing yearly to max 33)
  • Pension scheme, discounted dental and health cover
  • High street discounts: with Perks at Work
  • Meals on duty
  • Company supplied uniform

What will I be doing?

As a Deputy Housekeeper, you are responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Deputy Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist with overseeing Housekeeping operations
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Assist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support Head Housekeeper
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training and developing the Front Office team
  • Deputise in absence of Head Housekeeper
  • Assist other departments wherever necessary

What are we looking for?

A Deputy Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • High level of commercial awareness and cost control capabilities
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • High level of IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!