Digital Change Lead

Job Description

As the Digital Change Lead, you will provide an experienced and hands-on leadership role, supporting the delivery and implementation of the Trust’s Clinical Technology Strategy (CTS) and other projects central to digital transformation and improving the digital culture and improvement at KMPT. You will be involved in understanding current processes and designing future ways of working to ensure project objectives are achieved, milestones are delivered and capabilities and benefits are realised. Involvement in planning, conducting transformational activities and supporting staff to implement, optimise and embed digital systems and technologies, while working flexibility across the initiatives within the Programme and Department as part of a project team.

The Digital Change team consists of digital transformation specialists with clinical and non-clinical backgrounds with a focus for delivering successful digital change projects within the organisation. The primary function is to support Trust staff to use and optimise current and future clinical systems and technologies by enabling and implementing Service led changes and IT enabled projects. Within the Digital Change team you will work with other teams within the Digital Services directorate to facilitate and implement changes to clinical systems, to ensure Service requirements are achieved and benefits are realised. 

Main duties of the job

Enabling, supporting, and contributing to overall CTS Programme and digital success underpinning Trust strategy and objectives in your specialist areas.

Applying your knowledge and experience of previous NHS projects, to implement successful digital change, championed by your knowledge of change and benefits management.

Taking ownership and responsibility for planning and conducting change management activities for the projects, to ensure project outcomes and benefits are realised.

Working closely with stakeholders, influencing, facilitating, and listening, to build positive and effective working relationships to ensure solutions are effective and fit for purpose, and services are ready.

Working closely with Project Managers and other workstream leads and project team members to help successfully deliver project aims, objectives, milestones and benefits.

Ensuring operating processes and procedures are documented and communicated, and form part of training delivery to support effective implementation into operational services.

Participate in continuous learning and development to enhance change and communication skills to ensure effectiveness in the subject matter when involved in all aspects of CTS clinical systems and transformational change.

Working for your organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Detailed job description and main responsibilities

You will be working directly with clinical services, both under your own initiative and as part of a team. The workload is varied and involves supporting business as usual (BAU) activities by taking forward requests for changes to Rio (the primary clinical record used within the Trust) in addition to supporting other digital systems that have been implemented within the Trust. Work within the Digital Change team and wider Digital Services teams follows recognised change and benefits management methodology and focuses on people and processes to deliver successful change outcomes.

The Trust is working towards a high digital maturity and Outstanding CQC rating,  which allows us to embark on exciting programmes of work to accelerate our digital roadmap through delivery of new innovative products and technologies supporting our Services to provide outstanding care.

Leadership and Management

  • Take a proactive and full role as a key member of the Digital Transformation Team
  • Enabling, supporting, and contributing to the overall success of the CTS Programme, digital strategy and underpin the overarching Trust strategy and objectives in your specialist areas
  • Participating in designing, planning, coordinating, delivering and conducting change and transformational activities, ensuring systems and processes are fit for purpose throughout the digital and CTS portfolio of programmes and projects; to ensure these are robust and tested with relevant teams and stakeholders, delivered on time and to necessary quality, meet governance arrangements and realise benefits
  • Work closely with Stakeholders at all levels, influencing, facilitating, and supporting clinical, operational, and non-clinical staff across the Trust as a digital change lead, subject matter expert and representative of the Digital Transformation Team to enable effective and build digitally mature clinical services ensuring minimal disruption to services during implementation and gaining efficient and effective benefits and outcomes.
  • Be an integral part of the change and project teams, undertake risk assessments and identify mitigating actions to meet required objectives and outcomes. Conduct reviews to ensure changes have been embedded in working practice, identify lessons learned and revise processes to continuously improve individually and as a team
  • Contribute to the development of project documentation, including change activity plans, Project Board status and Service readiness reports, benefits profiles, action plans, lessons learned etc. and other documentation as necessary from within your specialty areas
  • Comply with the change control process to ensure appropriate governance and approval is provided for required changes to systems throughout the Digital Strategy and projects, CTS Programme and into BAU
  • Deputise for the Digital Change Manager where required and attend and participate at various local, regional, national groups, forums, and workshops, as required and appropriate

Resource and Stakeholder Management

  • Support the Head of Digital Change Management and Digital Change Manager in the provision of an effective digital change service to implement clinical solutions on digital projects and initiatives
  • Responsible for the delivery and provision of the assigned change management activities and work plans for the projects you are working on which supports the delivery and implementation of Digital / CTS to realise objectives. Ensuring that activities are planned in alignment with project plans, co-dependencies are identified, activities are delivered on time, stakeholders are ready, benefit outcomes measured, analysed, and monitored within the agreed scope, and documentation is created and up to date
  • Work closely with stakeholders impacted by digital and CTS projects, to fully understand their processes, ensure best practice and clinical guidelines are researched effectively and identify changes to ways of working, potential gaps and workarounds and meet clinical and service data requirements. Assess the cultural change and level of readiness to identify benefits, opportunities and manage potential disbenefits or risk.
  • Direct line management of Digital Change Specialists, undertaking recruitment, providing leadership to less experienced members of the team to develop knowledge and confidence in their role, as well as performance management and disciplinary processes if necessary
  • Contribute to Change team management functions including team meetings and new staff induction
  • Champion the change and benefits management capability within the Digital Change team, to ensure effective change and benefits management activities are provided and consistently applied
  • Escalate where necessary to ensure all required activities under your remit are achieved
  • Form good relationships and work closely with the IT, communications and benefits leads for the changes to your assigned projects and Training teams to ensure that changes to working processes are incorporated into the development of training and support material
  • Provide awareness and support to other members of the Project team, supporting project staff and sharing knowledge with the wider team including other project managers where appropriate on change management functions and activities
  • In collaboration with benefits owners, the digital change manager, the benefit lead and project managers, participate in the building of benefit profiles, identify new processes and assumptions, and ensure the new working practices are aligned to realise benefit objectives and outcomes. Maintain oversight of benefits measures and tracking throughout the project lifecycle to identify areas where further activity is required to realise benefits
  • Maintain strong links with clinical and non-clinical stakeholders for your assigned projects to support the embedding and sustaining of new digital solutions and business processes and mitigate risk to ensure that both long and short-term benefits are realised

Service Improvement and Benefits Realisation

  • Apply your knowledge and experience of change management and involvement in clinical services to ensure all clinical digital solutions and business process redesign is clinically / operationally aligned with local Trust objectives and service improvement. Look for emergent benefits, opportunities for improvements and implementing, where possible, a standardised approach across the Trust
  • Understand, work with, and communicate organisational readiness for change
  • Proactively identify drivers and resistors and plan the means of overcoming these for each while providing answers and working with teams
  • Identify and manage expectations, dependencies, risks, and issues including the management of disbenefits for your assigned projects, that could adversely impact and affect delivery and take appropriate corrective measures where necessary and escalate when required
  • Proactively monitor, manage, and analyse activities and benefits measures to ensure project benefits are being realised. Take remedial action, when required, which may include planning additional activities for optimisation, stakeholder engagement, process redesign to meet the outcomes of the CTS Programme and Digital Strategy
  • Responsible in conjunction with others for researching new products from Suppliers, obtaining clinical input, identifying benefits and disbenefits, differences to current ways of working and risks
  • Develop relationships with third parties within your areas of specialism, (implementing change and transformation process) to enable and support joint working where required and provide an operational user perspective
  • Maintain detailed awareness of, and take fully into account any relevant statutory, internal, or external regulations, standards, and codes of good practice such as UK legislation, NHS and NICE clinical guidelines and NHS Digital standards as appropriate
  • Escalate to the Head of Digital Change Management, Digital Change Manager, Senior Project Manager, Project Manager where necessary once appropriate steps have been taken and failed to resolve the issue

Business as Usual

  • Ensure project documentation is reviewed, updated, and tailored, and systems are fully embedded and working where possible, to facilitate transfer into business as usual including business continuity plans
  • Plan handover and ensure a smooth knowledge transfer to business-as-usual teams, provide support to ensure clinical digital projects are effectively established as business-as-usual operational functions and recognition of any further optimisation and benefit realisation activities with responsible owners

Continued Professional Development

  • To attend and contribute to meetings and forums, supervision, training courses, workshops etc. to ensure enhancement and development of current working practices for clinical transformational change
  • To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing CPD in your role, your team and the services provided, employing industry standard approaches, knowledge, techniques, tools, plans and documentation while keeping updated with current professional knowledge and information

For further details / informal visits contact:

Name - Chris Cole
Job title - Head of Digital Change Management
Email address -
Telephone number - 07766 897529