Digital Content Coordinator

Job Description

Can you take the lead on managing a busy website for one of Britain’s fastest growing banks? Are you passionate about product management? Do you love creating fans out of customers? If yes, then we may have the role for you!
 
As the Digital Content Coordinate for the Metro Bank website, you will be responsible for managing and updating the website. You will also manage the delivery of continuous improvements to website functionality and content (including scope, budget and timelines), identifying and driving the implementation of changes in respond to business needs and industry best practice.

So what would you be doing?...
 
• Reviewing content requests from across the business and make sure that any changes implemented meet high usability, accessibility and SEO standards, and fit in with the overall website content and design patterns 
• Building strong relationships with key teams across Metro Bank
• Working with stakeholders to translate their needs whilst also incorporating SEO, usability and accessibility principles
• Managing content and producing webpage mockups using a content management system - EpiServer
• Working closely with developers and designers (internal and external), to improve and develop new content and features
• Helping to champion digital guidelines and policies
• Using Google Analytics data to improve our digital assets
• Leading diagnosis and rectification of customer issues
• Taking ownership for the product backlog for the website
• Leading continuous improvements activities for the website, keeping on top of industry trends and identifying areas for improvement

You need to be this kind of person…
 
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow 
• Care about doing a great job and exceeding expectations with the quality of what you do
• Able to work and learn quickly in a fast paced, fun and dynamic environment
 
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
 
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
 
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Naturally, you will have experience working as a Digital Content or Web Coordinator
• We need you to have experience updating web content using content management systems, HTML and CSS
• You need to have experience incorporating the principles of usability, accessibility, marketing along with an understanding of online customer experience
• Digital/web planning experience (i.e. wireframes, style guides) would be beneficial 
• You’ll have an analytical skill set and would be comfortable working with Google Analytics (GA) and Google Tag Manager (GTM)
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!