Digital mobilisation and training officer

Job Description

Digital Mobilisation and Training Officer
Salary: £33,000
Location: UK (Mobile role with frequent overnight stays)
Position Type: Full-time
Company: Compass Group

Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team of delivering game-changing technology implementations, apply now and be a part of our dynamic, forward-thinking organisation. 
More about the role:
Key Responsibilities:
  • Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of Compass Digital solutions.
  • Support the Implementation and Technology team in delivering the Digital Technology Team programme.
  • Conduct regular site visits to assist contracts with systems, training, and software mobilisation support.
  • Work closely with mobilisation teams for new business and implementations.
  • Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
  • Document and assist in data collection to support operational process and system development.
  • Provide system administration and on-site software support as required, ensuring efficient operations.
  • Create training documentation, reports, and system analysis as needed.
  • Develop industry-focused solutions for equipment, site support, and training initiatives.
Who you are:
Our Digital Mobilisation and Training Officer will have: 
Technical Skills
  • Strong proficiency in Windows operating systems.
  • Experience with Microsoft Office Suite and other commonly used software applications.
  • Knowledge of networking principles and basic network troubleshooting.
  • Familiarity with helpdesk and ticketing systems.
Soft Skills
  • Excellent communication and interpersonal abilities.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Customer-focused approach with a dedication to providing exceptional service.
  • Experience in customer-facing roles is highly desirable.
  • Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
  • Mobile role within the UK with frequent overnight stays.
  • Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
  • Fast-paced environment requiring quick thinking and adaptability.
  • Have an organised working practice with a mature and calm approach to all user situations
  • Ability to write clear procedures including technical and user documentation
  • Demonstrate broad interest in all aspects of the job and keeps abreast of technical improvements
  • Ability to drive and flexibility to travel around sites