Digital Product Manager C9

  • Job Reference: R-00139779
  • Date Posted: 21 July 2021
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: London
  • Salary: On Application
  • Sector: Law enforcement & Security
  • Job Type: Full Time

Job Description

Join us as a Digital Product Manager

  • You’ll be managing the design, development and launch of new products, ensuring speed to market to support our business strategy and maximise the customer experience
  • We’ll look to you to make sure the right customer and product data research and application testing is carried out to generate insights to help design and develop our products
  • You'll have the chance to develop yourself, make a real difference to the user and customer experience and gain great exposure to our digital products

What you'll do

As a Digital Product Manager within Rapid Cash, you’ll be making sure our products meet customer needs, providing key materials for the business to use and adhering to all relevant regulations. You’ll be analysing research insights, executing testing strategies and validating customer training materials, all so we can further develop our products and enhance the user and customer experience.

So that we can improve our products, we’ll look to you to lead user interviews to identify pain points, conduct user testing, write user stories and identify and troubleshoot any product related issues.

You’ll also be:

  • Maintaining the product backlog
  • Utilising necessary tools to support product development
  • Helping to develop others by sharing best practice and offering support and guidance
  • Act as an Agile coach, managing sprints and ceremonies and overseeing our internal teams and external partners to make sure they deliver on time and within budget

The skills you'll need

We’re looking for someone with digital product management experience and familiarity with working in a fast-paced, technology start-up environment. You’ll be able to analyse customer needs and identify pain points, and will have experience in defining customer journeys and developing the right solutions to meet their needs. In addition, you'll have excellent communication skills, both written and verbal and a proven track record working closely with engineers to deliver change.

You’ll also demonstrate:

  • Experience in analysing customer needs to define and improve customer journeys
  • Experience in Jira and Confluence
  • Experience of Agile project management
  • The ability to grasp complex problems and solutions quickly
  • Strong stakeholder management skills
  • The ability to drive results without clear direction
  • Strong organisation skills with a keen eye for detail
  • Book keeping knowledge of different accounting packages