Dual Badge Officer - Bristol Vehicle Base

  • Job Reference: 191481
  • Date Posted: 7 January 2022
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: Bristol (B), United Kingdom
  • Salary: £21,165
  • Sector: Government & Defence
  • Job Type: Full Time
  • Duration: Permanent

Job Description



Dual Badge Officer

Bristol Vehicle Base

Full Time, Permanent, 40 Hours

£21,165.00 plus £900 additional driving allowance per annum, plus £1000 bonus paid 9 months after graduating training


Could you take someone from confusion to clarity?

Could you take them from confrontational to calm?

Could you take somebody from secluded to supported?


Do you want to make a difference every day?


If so, then a Dual Badge Officer position could be the role for you


What we offer


£21,165.00 per annum plus an additional annual driving allowance of £900.00, plus £1000 bonus paid 9 months after graduating training 

Up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

A safe and supportive culture

The chance to make a positive difference to the prison and court systems

A company passionate about diversity and inclusion


Being a Dual Badge Officer is not always easy, but it is rewarding. Our job is to provide Court Custody and Transportation Services. This means collecting detained Adults, Children and Young People from prisons or police stations and transporting them safely and securely to Courts for trial.

Ensuring all Adults, Children and Young People in our care feel safe and secure from the point that the escort commences to the point the escort concludes.

Once in Court we are responsible for every aspect of their care throughout the day until it is time for return to custody or release. Daily tasks will include:

Accompanying defendants in court

Searching property or people

Ensuring food and drink is available

Completing paperwork and entering core data on to our computer systems


Throughout the day you'll make sure you keep the custody in the right frame of mind, using a respectful manner and approach. You won't be doing this alone though. As well as the support of our great team, you'll also receive a five-week Initial Training Course that will provide you with all the skills you'll need to be an influential Dual Badge Custody Officer.


It's not easy being trusted with the safety and security of Children and Young People about to receive a sentence from the courts. Every detained person reacts differently, and you will see a full range of emotions from apathy, anger, remorse or trauma. For the person being detained it can be one of the most stressful situations they will ever encounter, but for you it's an everyday part of your job.


This role will require you to work 40 hours per week covering daytime shifts Monday- Saturday. You must be willing to be flexible with your hours as there may be occasions when finish times are unpredictable.


What you need to do the job


Our officers come from very diverse backgrounds but what they will have in common is they are totally trustworthy and utterly impartial. They all have strength of character and strong communication skills. They are patient, honest and fully committed. This role will require you to be vigilant with good observations skills and the ability to follow processes and procedures to the letter. But most of all you will have a strong team ethic.


You'll need to possess excellent written and verbal communication skills and the ability to communicate in a way that both Adults and Children and Young People can understand, whilst showing interest in them as individuals. You will also need Level 2 Key Skills English and Maths (GCSE, NVQ or equivalent) test, which forms part of the assessment process.


Due to the nature of this role it is advantageous for you to hold a Full UK Driving Licence. If you work in one of our Vehicle Bases it is essential for you to hold a license and C1 and D1 licence holders could attract an additional allowance.


Why Serco


Meaningful and vital work: By keeping your custodies in the right frame of mind you ensure the courts run on time and in a secure way. And we do it in the right way, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time


A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and our PCOs can progress into Court Custody Management and Base Ops Management


Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same. You'll also make a difference to your custodies at a critical time in their lives.




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.