Emergency Call Taker

  • Job Reference: 195-21-ECTFB-LJH
  • Date Posted: 15 November 2021
  • Employer: South Central Ambulance Service. HR Recuitment.
  • Website: http://www.scasjobs.co.uk
  • Location: Bicester, Oxfordshire
  • Salary: £20,330 to £21,777
  • Bonus/Benefits: Plus unsocial hours payment and incentive
  • Sector: Call Centre / Customer Service, Healthcare & Medical
  • Job Type: Full Time, Part Time
  • Duration: Permanent

Job Description

Are you looking to make a real difference to patients, our community and colleagues?

Are you looking for the challenge of working in a fast paced, dynamic and adaptable Service, with a career that’s not just ‘another job’?

We are looking to recruit reliable and enthusiastic Call Takers to join our motivated, friendly and hardworking teams based in Bicester, Oxfordshire and Otterbourne,Winchester to support the smooth running of our EOC department.


The Role

We are looking for Call Takers to work as part of our dynamic team to help support our 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over, helping someone perform CPR or assisting with the birth of a baby! This is a career where no two calls are ever quite the same.

As part of the team you will be working in the ambulance control centre alongside Dispatchers, Clinicians and other NHS professionals. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals. You will need to have a caring and compassionate nature and maintain composure whilst dealing with stressful and emotional situations. Having excellent keyboard skills is vital for this job role as you will need to record accurate information quickly.

Successful candidates will be required to complete an eight week fulltime training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.


Still interested?

*We are offering a great basic salary of £20,330 (for full-time) plus we are now offering a generous recruitment and retention bonus.

A £200 bonus will be paid once you successfully complete the 4-week initial classroom training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).

A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).

This role includes a variety of shifts and we pay shift bonuses (unsocial hours allowances):

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (c£14 per hour)

All day Sunday and public holidays (midnight to midnight) – Time plus 69% (c£17.60 per hour)


We are offering a variety of hours for this role:

Bicester: 16hrs - 37.5hrs

Otterbourne: 22.5hrs or 37.5hrs

Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Please note all candidates will be required to be Full-Time whilst completing the training.

You will need to be over 18 to apply due to the shift patterns that are involved in this position.


In return we can offer

Up to 41 Days Annual leave a year depending on Previous NHS Service (including bank holiday allowance)

Training and support from our dedicated in house education team.

A nationally recognised qualification in 999 emergency call prioritisation.

Occupational Health support along with an Employee Assistance Programme.

Enrolment into the NHS Pension Scheme

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Progression opportunities within the EOC department and other areas within SCAS


Please note - You will need access to a laptop/computer for your Assessment if shortlisted.

If you would like to have an informal discussion about this role, Please email Laura.Halsall@scas.nhs.uk.