Equality & Inclusion Support Administrator

  • Job Reference: 156003
  • Date Posted: 8 September 2021
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: London (SE28 0FJ), United Kingdom
  • Salary: £23,000
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Permanent

Job Description



Equality & Inclusion Administrator

HMP Thameside, London

Full-Time/ Permanent

£23,000 per annum + Benefits


Here at Serco we're looking for an Equality & Inclusion Administrator to join us at HMP Thameside based in London. The postholder will provide support to the Equality & Inclusion Manager by assisting to record adherence to the legal duty of; Eliminating Discrimination, harassment, victimisation and any conduct prohibited by or under the Act; Advance Equality of Opportunity between persons who share a protected characteristic and those who do not share it and; Foster good relations between persons who share a relevant protected characteristic and persons who do not share it.


You will assist the Equality, Diversity & Inclusion (EDI) Manager to ensure compliance with the Single Equality Scheme and HMPPS Equality, Diversity & Inclusion Statement 2021. Supporting the EDI Manager with scheduling offenders via the Purposeful Activity Team. Helping to plan with the EDI Manager workshops/events with prisoners and external agencies and you will assist the EDI Manager with keeping an up-to-date database of Community Engagement and external partners opportunities. Conducting regular research to build upon the opportunities we provide to our diverse population.


You will act as a central contact point for prisoners via CMS, responding to applications on a daily basis. Keep up to date spreadsheets on prisoners' wellbeing checks; GRT Prisoners; Older and Young Adults; Transgender Prisoners; those with Disabilities; those under Social Care etc. Make Referrals to Social Care for Vulnerable Prisoners. Record engagement in Case Notes/NOMIS/Diversity or Social Care. Ensure prisoners are signposted to relevant services.


You are to promote compliance of the 9 Protected Characteristics in all our practices and processes. Disability; Age; Sex; Gender; Religion & Belief; Sexual Orientation; Race; Marriage & Civil Partnership; Pregnancy & Maternity.



As part of this you'll:

  • Manage the booking system for all bookable rooms' required for Equality Meetings; Forums; Training and others.
  • Advertise Equalities Upcoming Events & initiatives on CMS noticeboard and wings. Notice boards are to be regularly updated with current and topical information.
  • Contacting prisoners by phone/face-to-face to identify their diverse needs.
  • DIRFs - Ensure timeliness of DIRF responses. Maintain regular communication with the investigating officer.
  • Maintain and empty DIRF Boxes Monday, Wednesday and Friday weekly and replenish forms.  
  • Communicate between the Diversity Equality Action Team - DEAT and Protected Characteristics Leads issues regarding equality.



What you'll need to do the role

First and foremost, you'll ideally have worked in a secure environment or similar, but this is not essential as all training will be provided. It would be advantageous if you have experience working with offenders in some capacity, however you must have previous administration experience as a minimum to qualify for this role.


The successful applicant will be computer literate, able to work on their own initiative, approachable, efficient and reliable. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.



Why Serco

Meaningful and vital work - You'll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates


A world of opportunity - With six prisons across the UK and a breadth of roles, you'll be wholeheartedly supported with development and career progression


Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • 10-day pa CPD
  • Pension - 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.