Events Operations Assistant Manager - Tottenham Hotspur Stadium

Job Description

Event Operations Assistant Manager - Tottenham Hotspur Stadium

  • £32,000 per annum 
  • 5 out of 7 days per week 
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check 
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) 
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and an additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
Overview:

Reporting to the Head of Premium Operations, this role will support with the planning, delivery and reconciliation of all THFC and Third-Party event days. The delivery and reconciliation will also include the facilitation and execution of any pre-match/pre-event and on the day requests.

During all match and third-party event days, your responsibility will be driving and supporting the entire service delivery with a focus on both internal and external guest experience within all internal areas including club spaces, media and broadcast facilities and family and friends areas.

Non-event days and outside of event season, you will also be required to support with the set up and delivery of both internal and external Conferences and Events (C&E). Any assigned events will be allocated to you by the senior team within your weekly rota. The rota also details your shift pattern where you will be allocated five days out of seven on a weekly basis.

Bringing experience from within either stadia, hotels, restaurants, or conference venues, be it from holding 
a full-time position, or from a variable background you are now looking for and are ready to further develop your existing leadership experience.

Role Purpose

To effectively and professionally manage all internal THFC, Third-Party and Conferences & Events as rostered.
Building and maintaining key relationships with both internal and external clients not limited to but including Team Personnel, VIP's and external event organisers.
Fostering transparent and genuine relationships with co-workers and the wider Levy UK family.
Key Focus Areas
  • Supports with the delivery of first-class match day and event day hospitality.
  • Supports with the delivery and co-ordination of both internal and external Conference and Events.

  • Champions the importance of Health & Safety within the department and leads by example.
  • Inspires and shares knowledge with both their match day and event day team, supporting with on-going training and development where required.
  • Reviews performance and service delivery, event by event, to ensure that KPI's and customer and client expectations are exceeded.
  • Aware and up to date with market trends.

  • Completes all other responsibilities and duties as deemed reasonable by direct line manager.
Candidate Requirements:

  • Minimum of 2 years' experience within quality food led service environments.
  • Experience in a multisite outlet, stadium, or event catering environment is highly desirable.
  • Can demonstrate some experience of dealing with high-profile clientele, VIP guests and senior stakeholders.
  • Personal circumstances must allow working flexible hours to align with our diverse stadia activity. 
  • You must be an excellent communicator.
  • You will have strong organisation skills and the ability to see beyond the obvious
  • You will be resourceful in seizing opportunities and solving problems as and when they arise.
  • You will be comfortable with multi-tasking and prioritising your own workflow.
  • Focus on growing the team and developing client relationships.
  • Values working relationships.
  • Effective team player, with a can-do attitude. 
  • Assertive yet calm and works well under pressure.

Who we are:


Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focused on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.  


More about the role:

 

About you:


At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

 

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

 

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

 

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.