External Affairs and Communications Advisor

Job Description

Job Description

 

Job Title:

External Affairs and Communications Advisor

Accountable To:

Marketing Manager

Location:

Staffordshire Chambers of Commerce

 

Our Vision

All employees of the Chambers are expected to contribute to our vision:

 

‘Staffordshire Chambers believes that we can help all the people of Staffordshire be more prosperous and have more opportunities, by helping business to belong to the Chamber and do things BETTER’.

 

Our Values

Our vision is supported by a set of core values which define the standards and behaviours which are expected of all employees:

We are:

  • Bold

We try new things

We are passionate about making a difference

We always put our members first

  • Excellent

    We achieve the highest standards

    We seek to improve continuously

    We are committed to equality of opportunity

  • Trusted

    We communicate well

    We are consistent in our approach

    We put colleagues and customers first

  • Team Focused

    We are an outstanding team

    We are focused on achieving our vision

    We respect and support each other

  • Ethical

    We represent our members professionally

    We make a positive contribution to the community

    We act with integrity

  • Responsive

We are open to change

We respond positively to customer feedback

We maximise opportunities

 

Job Purpose

 

Working alongside the Marketing and Membership departments, you will develop the Chambers’ policy strategy and manage and influence relationships with a broad range of member businesses and external stakeholders in support of the Staffordshire business community

You will have an interest in economics and politics and be passionate about making a positive difference to Staffordshire businesses and their respective communities. You will be an exceptional communicator and have an innate ability to deliver persuasive arguments, both in person and on paper.  

 

This is an exceptional opportunity for a dynamic and talented individual to join a progressive and supportive company that offers its close knit team, a good work / life balance and the unique opportunity to make a difference to the area in which they live.

 

 

Principal Accountabilities

 

  1. Research topics that are responsive to the external agenda and that are set by members through the Council and the Forums or similar bodies

     

  2. Carry out and/or manage research including the BCC QES programme, Hays Workforce reports etc with colleagues and aim to increase the number of responses.

     

  3. Co-ordinate the Forum programme to develop policy opinions and statements on local and national issues.

     

  4. Provide a research function on topics of interest for Chambers’ Members.

     

  5. Provide policy liaison with BCC and West Midlands Chambers and represent Staffordshire Chambers as required.

     

  6. Provide representation and co-ordination for the Chambers’ relevant partners, organisations and groups.

     

  7. Provide briefings to CEO, Chambers President, Forum Chairs and others and produce regular reports for Chambers Council including production of the Business Manifesto.

     

  8. Write reports / analysis on any relevant consultations, surveys and policy documents.

     

  9. Carry out ‘horizon scanning’ to monitor and identify areas of policy change, or new policy and best practice, and make recommendations to suggest how the Chambers could respond. Specifically ensure that local policy is recognised (e.g. tracking local authority cabinet documents).

     

  10. Work closely with the marketing and events team to ensure members are aware of policy developments, are engaged in the policy activities of the Chambers, and can raise their issues and priorities.

     

  11. Identify and act upon opportunities for the Chambers to have a voice on key policy issues on behalf of members, including taking forward policy campaigns in conjunction with the marketing team, under guidance from managers.

     

  12. Seek feedback from members, policy forums, local area boards, and other stakeholders to evaluate trends and the impact of the Chambers’ work.

     

  13. Develop influencing materials including reports, papers and updates to support the Chambers as a representative body.

     

  14. Responsibility for the organisation, management and delivery (alongside Membership and Events Teams) of Business Leaders and High Growth programmes to develop engagement with mid-scale and growing businesses.

     

  15. Attend relevant Chambers’ events and activities to promote the Chambers’ policy initiatives as appropriate.

     

  16. Work flexibly to ensure the Chambers’ cross cutting policy agenda brings genuine added value by ensuring all service areas are well informed and able to plan ahead effectively in response to forthcoming changes.

 

 

 

 

 

 

 

 

 

 

General requirements

 

  • Work diligently within the best of your ability to ensure you meet the requirements of your job description
  • Always seek to improve
  • Participate in internal/external meetings and training as required
  • Positively participate in one to ones and appraisals
  • Ensure that all relevant policies, procedures and working practices are adhered to at all times.
  • Work in accordance with the Chamber’s culture, values, aims and objectives
  • Act as a positive ambassador for the Chamber at all times when dealing with members or representing the business.
  • Positively contribute to the Chamber’s team working environment, taking ownership of issues and supporting colleagues where appropriate
  • Undertake any other duties that may be required from time to time

NB: This job description forms part of the contract of employment of the person appointed to this post. It reflects the position at the present time only and may be changed at management’s discretion in the future. As a general term of employment, Staffordshire Chambers of Commerce may affect any necessary change in job content or may require the post holder to undertake other duties, provided that such changes are appropriate to the employee’s remuneration and status.

How to Apply

Please send your CV to Joseph Gill together with a supporting letter detailing how you meet the requirements of the role and how you support the Chamber BETTER values.

Applications should be emailed to Joseph Gill or posted/delivered to Staffordshire Chamber of Commerce, Commerce House, Festival Park, Stoke On Trent ST1 5BE

Closing date: 05/03/2021

Thank you for your interest. We hope that this recruitment pack provides all the information you require, however if you have any queries, or would like to have an informal conversation about this role please contact the Chamber on 01782 202222.

Staffordshire Chambers of Commerce is an equal opportunities employer

 

Person Specification

Job Title: External Affairs and Communications Advisor

Criteria

Essential/ Desirable

Method of Identification

Qualifications

Graduate or post graduate in relevant discipline or equivalent experience.

 

Business qualification

 

 

Essential

 

Desirable

 

Application

 

Application

Proven Experience

Minimum two years’ experience in a policy role

 

Experience of carrying out complex research and policy analysis on complex matters including evaluation of options and recommendations

 

Experience of meeting and consulting with senior stakeholder representatives on policy matters

 

Experience or understanding and awareness of current policy priorities and issues, both generic and specific to Staffordshire.

 

Experience of working for a membership organisation

 

Experience of working in partnership with other organisations

 

Experience of producing detailed briefing papers, reports etc including using initiative to make policy recommendations

 

Experience of talking to businesses and understanding their issues

 

Proven experience of providing a high standard of service

 

Experience of attending business networking events

 

Proven experience of working to targets and monitoring outcomes

 

Desirable

 

Essential

 

 

 

 

Essential

 

 

 

Desirable

 

 

 

Desirable

 

 

Essential

 

 

Essential

 

 

 

Essential

 

 

Essential

 

 

 

Essential

 

 

Essential

 

Application

 

Application

 

 

 

 

Application/interview

 

 

Application/interview

 

 

Application/interview

 

Application/interview

 

Application/interview

 

 

Application/interview

 

Application/interview

 

Application/interview

 

Application/interview

 

Knowledge, Skills and Abilities

 

Highly competent use of IT

 

Commitment to achieving the Chamber’s vision

 

Able to contribute positively to the Chamber’s BETTER values

 

 

Outstanding customer service skills

 

 

Professional and friendly approach

 

Time management, able to prioritise and achieve deadlines

 

Excellent verbal and written communication skills

 

Problem solving skills – able to work on own initiative

 

An awareness and understanding of the British Chambers of Commerce

 

A credible ambassador for the Chamber, able to work with a range of others and adapt personal style accordingly

 

 

Essential

 

Essential

 

 

Essential


Essential

 

 

Essential

 

 

Essential

 

 

Essential

 

 

Essential

 

 

Essential

 

 

Desirable

 

 

 

 

 

Interview

 

Interview

 

 

Interview/practical assessment

 

Interview

 

 

Interview

 

 

Interview

 

 

Interview

 

Interview


Interview

 

Interview

 

 

 

Other Attributes

 

Positive, and proactive approach

 

Desire to learn

 

Team player

 

Self-starter

 

Professional & discrete

 

Driver with own vehicle

 

Able to work flexibly including evenings and weekends at times

 

Good sense of humour

 

 

Essential

 

Essential

 

Essential

 

Essential

 

Essential

 

Desirable

 

Essential

 

 

Essential

 

 

Interview

 

Interview

 

Interview

Interview

 

Interview

 

Interview

 

Interview

 

 

Interview