Family Support Worker

  • Job Reference: 148661
  • Date Posted: 21 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: South Yorkshire (DN5 8UX), United Kingdom
  • Salary: £23,500
  • Sector: Healthcare & Medical
  • Job Type: Full Time
  • Duration: Permanent

Job Description


Salary: £23,500

Permanent, Full-time, 40 Hrs


Here at Serco, we are looking for an experienced Support Worker to join the Reducing Re-offending function at HMP & YOI Doncaster. Reporting into the Families First Manager, your duties will include providing a bespoke support service for prisoners and their families, through the provision of family support and third sector agency referrals, that enable prisoners and their families to maintain and improve their relationships, especially when approaching release.


As Family Support Worker, you will liaise with third sector agencies to arrange advice and support for families coming through the outside community centre and provide a drop-in service for families. You will liaise with prisoners on the residential units, offering advice & support, ensuring a referral link is in place. A key part of your role will include providing appropriate support mechanisms for families in the Families First Community Centre. You will work closely with the families who are experiencing challenging situations/circumstances, and you will encourage them to have increased aspirations, with view to achieve positive outcomes for both family and prisoner. Other key activities will include:


  • Developing links with and utilise the resources of the community and maintaining positive working relationships with a range of groups.

  • Maintain and develop through the gate' services with 3rd sector agencies, to support prisoners and their families on release back into the community.

  • Attending external conferences and meetings relevant to remain conversant with all aspects of prisoner family initiatives.


What you will need to do the role:


To carry out this role successfully, you will need to have a good knowledge of the legislation affecting adults and young offenders, children's act and community care legislation as well as Resettlement/Outreach knowledge supporting vulnerable prisoners & families, and also knowledge & understanding of Risk Escalation. You must have experience of working within a busy office as there will be some day to day administration involved within the role. Strong interpersonal and communication skills are a key part of the role, with the ability to liaise and negotiate at all levels.


We are looking for someone with a good standard of education including English & Maths and an understanding of the Criminal Justice System. Ideally a degree in Criminal Justice or Psychology would be desirable and beneficial to the role however, this is not essential. You will have PPTLS or relevant equivalent teaching qualification/be willing to work towards.


This is a great role for someone who is confident in their ability to work alone using their own initiative, as well as maintaining good working relationships with colleagues within their team. If you enjoy engaging with people, this is a fantastic opportunity to work with offenders and ensure a positive experience as part of their rehabilitation.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Serco Benefits package

  • Up to 6% contributory pension scheme

  • Employee Assistance Programme

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • A safe and supportive culture

  • The chance to make a positive difference to the prison and court systems

  • A company passionate about diversity and inclusion



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.