Financial Support Officer

  • Job Reference: 118562
  • Date Posted: 31 March 2021
  • Employer: Serco Limited
  • Website:
  • Location: Lincolnshire (LN2 1HJ), United Kingdom
  • Salary: £19,000 to £19,500
  • Sector: Administration
  • Job Type: Full Time
  • Duration: Undefined

Job Description

Finance Support Officer

Lincolnshire County Council

Lincolnshire and/or Sleaford - you may be required to work from either office at any given time, particularly during the probationary/training period but also on going

Full time (37 hours per week) Monday to Friday


Salary from £19,000 per annum, dependent upon experience


Here at Serco we're looking for a Finance Support Officer to join us at Lincolnshire County Council. If you are looking for a new challenge working in a fast-paced, diverse environment, then this is the role for you! The key element of your role as Financial Support Officer will be to provide finance administration support for the residential and non-residential adult care function and ensure that all applications/referrals and benefits maximisation are processed and assessed in accordance with policies and regulations. 

As the Finance Support Officer, you will deliver the financial assessment service for vulnerable people in a flexible manner, ensuring that an effective, efficient and customer focussed service is delivered within required KPI, PI and activity timescales in relation to Adult Care Financial Assessments and Provider Payment. You will be a single point of contact for customers for non-residential charging and ensure effective administration of Lincolnshire County Council's Adult Charging and Direct Payment policies.

The Financial Support Officer will undertake verification processes to ensure compliance with Lincolnshire County Council's policies and deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to Service User's financial details and the payments to service providers, plus deal with daily incoming and outgoing post for the residential and non-residential teams.

This role will require the post holder to liaise by telephone, email and letter with our partners and outside agencies such as the Department for Works & Pensions and local authorities and undertake telephone assessments with Service Users and representatives.

Occasional home visits to assist Service Users with completion of their financial assessment form and financial waiver applications - so a full UK driving licence is required.


About You:

Bring your passion and enthusiasm and we will provide you with the platform that you need to succeed. If you already have experience in a similar finance/administration role within Adult Care then we want to hear from you!  We do ask that you have a strong background in administration and customer care, an ability to understand and interpret financial records, including income and expenditure, DWP award letters and notifications and reconciling bank balances. Knowledge of Adult Social Care Charging Policy would be highly advantageous!

Whilst this role is office based, there may be some face to face contact with the public in a Service Users home, sometimes difficult situations will arise, which may involve challenging and disruptive behaviour. There is a risk of difficult telephone calls as a result of decisions made; as such you must have the ability to deal with these situations in a calm and professional manner.

Why Serco?
Meaningful and vital work: Working within Adult Care Services at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need.

A world of opportunity: It takes a diverse team to support a Strategic Partnership and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Councils are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the partnership.

What we offer

  • Up to 6% contributory pension scheme.
  • The chance to develop within your career through taking a Project Management apprenticeship which is offered through Serco.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).