FM Services Officer - HMP Dovegate

  • Job Reference: 147421
  • Date Posted: 19 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: Staffordshire (ST14 8XR), United Kingdom
  • Salary: £25,755
  • Sector: Trades & Services
  • Job Type: Full Time
  • Duration: Permanent

Job Description


HMP Dovegate, Uttoxeter, ST14 8XR

Salary: £25,755

Permanent (Full-Time, 40 Hrs)


Here at HMP Dovegate in Uttoxeter, it takes a whole team of people to keep the facility safe, secure and in proper working order. As our new Services Officer, you will report into the Facilities Manager and work alongside a Works Service team of multi-skilled Engineers.


As part of your role you will ensure that various pre-planned maintenance schedules are kept up to date and maintained as well as related routine maintenance and repairs, but within the capabilities of your ability, experience, and training. As FM Services Officer you will need to operate machine tools safely and according to your training of installed equipment within the works service workshops. Other key responsibilities will include:


  • Assisting the members of the maintenance team with their activities on other plant and apparatus.

  • Escorting contractors around the site as and when required as per written instructions.

  • Carrying out all duties assigned in a safe manner, observing all statutory regulations and local regulations.


Overall, this is a fantastic opportunity for someone who enjoys working in a supportive team and taking pride in what they do as we are a tight-knit unit within the Prison. 


What you will need to do the role:


We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting so we would also consider relevant certifications or licences that will allow you to aid in other areas. As you will be assisting in multi-trade support within the team, it is important that you have a flexible and common-sense approach to work, as the role will include being a member of the facilities Out of Hours' call out roster, as and when required. 


A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will also need to be confident in your ability to communicate effectively at all levels, both in writing and orally.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • Employee Assistance Programme

  • A safe and supportive culture

  • The chance to make a positive difference to the prison and court systems

  • A company passionate about diversity and inclusion

  • Serco Benefits package



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).