Food & Beverage Concessions Manager

  • Job Reference: com/2907/74904003/52503557/SU/
  • Date Posted: 2 August 2022
  • Employer: Compass Group Plc
  • Website:
  • Location: Cheltenham
  • Salary: £32,000
  • Bonus/Benefits: £32000 per annum
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

As our Food & Beverage Concessions Manager you will own the delivery of a diverse and effective, high volume retail food and beverage operation.
You will have a passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.

The specific remit of this role covers;

  • An estimated income of £12m through diverse food and beverage operations, predominantly focussed on up to 16 racedays
  • Over 100 food, bars and beverage outlets across general admission areas
  • Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers
What we'll give:

Food & Beverage Concessions Manager

  • £32,000 per annum, 40 hours per week
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution
  • Medicash healthcare
  • Eyecare vouchers
  • Free food and drinks during your working hours
  • Discounted tickets to JCC events

Jockey Club Catering is a venture partnership between Jockey Club Racecourses, the UK's leading racecourse and venues group, and Compass Group UK & Ireland, to provide top quality catering, hospitality and service at 15 racecourses nationwide.

This sees Jockey Club Catering operate at The Jockey Club's flagship Cheltenham Racecourse during the four days of The Festival, which is effectively the world championships of Jump racing, attended by more than 250,000 people. Jockey Club Catering was formed in 2009 and in 2013 the partnership was extended through until at least 2025.

Alongside racing, the iconic venues within The Jockey Club's family are open throughout the year, hosting a wide variety of events including conferences, weddings, meetings and exhibitions, all of which can be individually tailored to meet each client request as it comes.

More about the role:
  • Provide first class retail, bar, third party concessions operations across our business.
  • Deliver business needs and performance expectations and standards
  • Encourage and establishing a culture of innovation and consistency.
  • To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters
  • Managing business needs and performance expectations and standards
  • Support with retail budgeting, reporting and financial performance.
  • Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility
  • Setting quality and operational standards and upholding the same
  • Establish excellent relationships with clients, contractors and other departments
  • Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service
  • Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers
  • Demonstrate full alignment with the Levy and Jockey Club vision and values by consistently doing the right things and celebrating successes
  • Liaising with culinary and operational leads to implement continuous food product development and drive footfall
  • Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality
  • Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually
  • Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets
Who you are:
  • Proven experience in retail and beverage environment essential
  • Experience in a multisite outlet, stadium or event catering environment essential
  • Personal circumstances must allow working flexible hours to align with stadia activity
  • Strong leadership qualities and excellent communicator
  • Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems
  • Standards and quality driven hands on management style
  • Effective team player, with a can-do attitude
  • Energetic and fast operator
  • Assertive, calm, works well under pressure
  • Motivated by a passion for quality and great service delivery
Who we are:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways programme

Levy UK & Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK & Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.