Hard FM Contract Manager

Job Description

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.  

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.


The Role - Hard FM Contracts Manager

Pinnacle Group are looking for a Contract FM to lead the successful Hard FM services within the University of Staffordshire (SUSV) contract. You will be responsible for managing all budgetary requirements and timescales within a professional, busy, and vibrant atmosphere."


Duties/Key Responsibilities

  • Ensure the services delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
  • Maximise profits whilst achieving the required quality standards with minimal penalty deductions.
  • Manage commercial contract matters to minimise the risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution etc., and escalation where required.
  • Ensure the projects are managed in accordance with H&S best practice
  • Provide overall leadership to the project to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for Service Managers and other individuals at that level reporting to you.
  • Work in collaboration with the SPV and University to develop and implement FM initiatives
  • Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets
  • Ensure a robust asset management system is in place backed up by effective use of QFM or another relevant CAFM system
  • Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
  • Supporting the business as required in identifying and pursuing growth opportunities, in conjunction with the bid development team
  • Management of and responsibility for the financial performance of the contract (involving responsibility for management accounts, calculation of sales credit control and an understanding of financial modeling)
  • Demonstrate the Company’s core values of respect, involve, trust, challenge and deliver excellence.
  • Risk management – identifying and minimizing risk, early identification of potential problems, escalating where necessary to the Head of FM
  • Leading on operational matters for the site under your control



  • Technical/M&E background or experience
  • Strong multi-discipline experience in a similar environment
  • Management of FM direct/outsourced service delivery
  • Strong Financial Management and budgeting skills
  • Effective Communicator and Team Leader
  • Proactive ‘can do’ management style
  • Experienced in the operation of a FM software package i.e. Concept/ Maximo etc.


Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.