Head of Guildford Campus - Student Experience

Job Description

Job role:  

You will be responsible for the Guildford campus operations and environment for the betterment and equality of the student experience and ensure this experience on campus or online is coherent, inspiring and emotionally safe. By role modelling our Activate Learning values, behaviours and learning philosophy and working collaboratively with Managers and Directors across the business you will drive forward student experience standards.

The post holder is responsible for students welfare on campus, they work in partnership with faculty and curriculum leads, through varying methods, to promote consistency of environment and the learning community. The post will also support with developing career pathways and engagement with feeder schools to promote the campus offerings for future learners.

In addition to the above, the post holder will work across a number workstreams as a team with the other Heads of Campus, each taking a lead on one area, with the purpose of driving improvement and consistency across all locations. An example of the current themes are detailed below:

  • Community Engagement
  • Learner Voice and Engagement
  • The Campus Environment
  • The Learner Journey and Experience from start to finish
  • Student Behaviour

What do you need to be successful?  

You will have demonstrable experience of creating good relationships with students to bring out the best in them and be skilled at influencing people to change perceptions and behaviour.

A track record of driving up standards and most importantly be a voice for our students to instigate and mobilise change.   

As a solution orientated and resilient individual, you will be able to creatively problem solve and work collaboratively across your peers to transform our student experience and create a sense of community.  

What are the benefits of this role?

As a newly created role, the scope an opportunity to own and change the way in which students engage with us and remain with us is untapped. This is a great role that provides an opportunity for someone with demonstrable experience to extend their leadership and influencing skills and have a very fluid path of career progression within Activate Learning. 

You will be joining one of the largest Education Providers and will be provided with peer to peer learning, a formal development plan and support at every step of the way to set you up for success. We offer a buddy system, digital induction modules and a close-knit community across the Group to support the sharing of best practice and encourage individual growth. We have extensive technology in place to ensure working from home and flexible working options, especially in these times.


What are the benefits of working for Activate Learning Group? 

At Activate Learning we are pioneering education with an unwavering focus on providing talent for business and transforming lives through our award-winning Learning Philosophy. Our student experience is the result of our attention to detail in recruiting, developing and retaining the right staff who match and promote the values and behaviours of our brand.

We reward our employees with generous annual leave entitlements, access to training and development, travel subsidies - bus and train, cycle scheme, onsite parking (first come first served), plenty of public transport options for all sites, discounted membership to the Lifestyle Centre (on some campuses) and Employee Assistance Programme.


Applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.