Head of Operations (Delivery) - The Excel

Job Description

Head of Operations - The Excel

ExCeL London, the home of world leading events is enjoying a period of significant growth and is set to become Europe's largest connected convention centre with the opening of a new extension in Autumn 2024, increasing capacity by 25%.  To support this exciting expansion, we're growing our world class hospitality team that will help to deliver over 400 leading industry events every year.  ExCeL London Hospitality caters for the biggest, most influential events in the UK, from executive meetings to large scale conferences and exhibitions. We boast a highly trained team of managers, chefs and waiting staff, who ensure our customers receive the best possible service. 

  • £55,000 per annum 
  • 5 out of 7 days per week 
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check 
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) 
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and an additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
Overall Purpose of the Role
The Head of Operations - Delivery is a senior leadership position responsible for overseeing the strategic execution, and management of all aspects of event operations. This role is critical in ensuring that events are executed flawlessly, within budget, and aligned with the Levy's goals and objectives. The Head of Operations - Delivery collaborates with various departments and stakeholders to deliver high-quality experiences that enhance the ExCeL's reputation and achieve its strategic objectives.

The Head of Events Operations is responsible for overseeing of all events delivered by ExCeL London Hospitality. This role requires a dynamic leader with exceptional organisational, strategic delivery, and communication skills. The ideal candidate will have a proven track record of managing large-scale events, leading cross-functional teams, and ensuring the delivery of high-quality event experiences that align with the Levy's brand and objectives.

  • Ability to work flexible hours, including evenings and weekends, as required.
  • Occasional travel may be required.

  • Bachelor's degree in Event Management, Marketing, Business Administration, or a related field degree preferred.
  • Minimum of 7-10 years of experience in event management, with at least 3-5 years in a leadership role.
  • Proven experience in managing large-scale events with diverse audiences.
  • Strong management skills with the ability to multitask and manage multiple events simultaneously.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proficiency in event management software and tools.
  • Ability to work under pressure and adapt to changing circumstances.
  • Strong financial acumen with experience in budget management and financial reporting.

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focussed on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.  

More about the role:


About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.


Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.


We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.


Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.