Head of Operations

  • Job Reference: compass/TP/1409332/88928/CB
  • Date Posted: 8 September 2021
  • Employer: Compass Group Plc
  • Website: https://www.compass-group.co.uk/
  • Location: London
  • Salary: £85,000
  • Bonus/Benefits: Competitive
  • Sector: Hospitality & Tourism
  • Job Type: Full Time

Job Description

Head of Operations


Competitive Salary

Founded in New York 59 years ago, Restaurant Associates brings high quality employee dining and hospitality to some of the UK's leading workplaces. We believe in the power of food and drink to bring people together, whether in a restaurant or speciality café, to inspire them to do great things at work.

Our food is crafted onsite by passionate people using the best ingredients and we know that a balanced, plant focused, natural, fresh and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work.

We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate and unite our customers.

We have a fantastic opportunity for an experienced Head of Operations to join one of our corporate accounts. This is a rare and unique opportunity to head up one of the most innovative food programmes in the world.

The Head of Operations drives excellence in the service and experience of cafe operations. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational tasks, including implementation of programs, financial management and analysis, sanitation and safety.

The Head of Operations will focus on innovative hospitality and creating the cafe experience for the client Food program in order to support operational excellence. Sets the standards for FOH operating systems and QA standards, hospitality, mentoring and development. This position reports into the Director of Operations for UK & South Europe and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people ) to promote Client Food expectations and enhance user (partner) experience.

More about the role:

The great things you will be expected to do:

Designs, manages and owns the overall experience, not just the offerings

Drives a culture of hospitality that is friendly and engaging

Has a Passion for quality food preparation and taste

Oversees implementation of operational initiatives

Manages and mentors toward business goals, ensuring the maturation

and training of our team

Monitors and manages all financial responsibilities for area

Accountable for meeting budget and financial projects as they arise

Ensures all sector and Compass employee guidelines are implemented and adhered to

Creates a culture of Food and Workplace Safety

Treats everyone with professionalism, care and respect

Tours Cafés, overseeing, training and assisting with front of house merchandising

Revitalizes older cafes with new food programs, merchandising and equipment

Key relationship to our partner

Communicates with the our partner honestly, accurately and in a timely manner

Ensures teams work within budget while maintaining standards

Oversees and contributes to the successful opening of all new Cafés

Meets all timelines for quarter and year-end reports given by our partner and Sector


Works closely in conjunction with the Regional Executive Chef and Catering Team

Who you are:

Large scale multi-site operational experience , with multi-unit restaurant or hotel

experience a must, managing a team of General Managers

Client ownership experience with strong stakeholder management at senior level

Strong commercial skills

Strategic thinker and demonstrated success

A proven track record as an innovative and financially responsible manager

Large team People Leadership skills and ability to develop winning teams

Ability to effectively communicate, motivate and interact with all levels within the


Strong passion for great food and hospitality

Experience in R&D, operations, or concept development a plus

A proven track record of leadership

Proven industry contacts and relationships that can be leveraged in networking and

recruitment of other team members

Proven ability to enhance profitability, sustainability and creativity across all channels in

alignment with business strategy

Proven coaching and teaching skills with peers, individuals, and teams

Ability to speak and present effectively in a group setting to Associates, Managers and our

partner and represent the Client Food Brand

Maintain a positive attitude under pressure and motivate a team

Working knowledge of Client Docs, Microsoft Word, Excel and PowerPoint

Ability to work independently as well as in a team

Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms - some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.