Head of Operations - South of England

Job Description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Contributory pension scheme
  • Car or Car Allowance
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
What you'll be doing:
To lead and develop a team of Contract Directors/ Regional Managers/ Group Managers to provide exceptional service to our clients.  Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.  Drive growth in the sub sector working alongside our Sales and Retention teams.
Review business performance and ensure delivery of key financial targets in line with management and performance reporting.   Demonstrate commercial value to your direct reports, line manager and leadership teams in line with the Once Compass vision, values and overall business strategy. 

Key Responsibilities:

  • Promoting a safety culture and ensuring your team are aware of and operate in accordance with company and client Health & Safety procedures at all times whilst ensuring a safe environment for all users of the premises is provided for all contracts in the business area.  
  • Plan and implement the strategy of growth and retention of new and existing business through leading the development of long-term account plans
  • Ensure retention plans are in place, regularly updated and used as the basis for retention activity throughout the life of each contract.  Work with the retention team as well as unit teams to ensure delivery
  • Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
  • Develop strategic client relationships, develop and maintain relationships with internal and external stakeholders
  • Deliver the profit for the sub sector through leading the team in delivery of their financial targets.
  • Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations
  • Work with the sector marketing team to analyse insights from the market and customer base to ensure the offer being delivered at site level is matched to customer needs and provides both consistency and innovation to both customer and client
  • Support with development and evolution of sub sector strategy, embed the strategy within the team and ensure that activities in line with strategic intent are implemented to maximise performance and customer satisfaction
  • Ensure that feedback at site level is consistently collected and tracked to practice continuous improvement and grow footfall and sales at each unit level.  Use all channels including apps, in unit and student committees to gather this feedback ongoing
  • Align to all central functions to enhance existing service offers, drive service initiatives 
  • Review, implement and action client satisfaction survey
  • Ensure centrally driven service initiatives are supported and implemented.
  • Ensure fit for purpose menus and in place with up to date costings and specifications are adhered to
  • Supporting Compass Foodbuy in the strategic sourcing and supplier compliance with contractual legal, company and client requirements, ensuring your team complies with Compass purchasing policies.   Support the teams in maximising their PI opportunities via fit for purpose promotional activity at appropriate times
  • Constantly focus on the quality of food offer and service within each account, ensuring any deviation from agreed standard is rectified promptly and that the team's focus is the same
  • Building your great team to deliver quality standards and achieve individual objectives and team performance targets.   Recruiting the right people, developing the skills and knowledge of your team to do a great job, enabling opportunities for progression and developing a healthy succession pipeline for your business area so we are never short of great people.
  • Bringing the team together to share best practice, ensure co-ordination of activity where possible, and create a collaborative group of people who are kept up to date not only of activity within the cub sector but also the wider business and the external marketplace
  • Challenge and continually review labour structures and ratios, as well as ensuring development plans are in place right down to front line and that our people are being prioritised at unit level
  • Managing the team in line with company procedures including formal performance management processes, labour management, grievances & disciplinary investigations as appropriate and ensuring business HR practices are followed in your business area.

Who you are: 

  • Proven experience in leading, managing and developing successful teams across multiple sites 
  • Must be commercially astute, disciplined, organised and experienced in developing budgets, meeting financial targets, managing a heavy workload and working to tight deadlines
  • Knowledge and experience working within the industry
  • Flexibility in approach and mindset 
About Us
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!