Helpdesk Administrator

Job Description

Helpdesk Administrator

We're currently recruiting a dedicated Helpdesk Administrator to help ensure the smooth running of the operations in 14forty. 

Integrated facilities management services with a purpose.

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. 

Your key responsibilities will include:
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To take personal responsibility for correcting customer or client service problems
  • Maintaining supplier, client and field relationship
  • Completion of helpdesk logs
  • System and call review as and when required
  • Escalation and Chasers with the field and suppliers alike
  • Maintaining of internal logs and reports
  • Enforcing and monitoring of SLAs
  • Assist colleagues in a willing and positive manner including assisting with other duties as required
  • Attend all relevant training sessions and meetings
  • Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
Our ideal Helpdesk Operator will:
  • Strong communicator
  • Self-starter
  • Team player
  • Trustworthy and honest
  • Diligent and has an eye for detail
  • Previous experience in administrative roles
  • Excellent working knowledge of Word, Excel and PowerPoint
  • Integrity and the ability to maintain a high level of confidentiality
  • High standard of literacy skills
  • Proven track record in planning, organisation and time management
  • Excellent telephone manner
  • The ability to maintain a high level of confidentiality
  • Can Do attitude
About Us:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Financial wellbeing programme and preferred rates on salary finance products
  • Aviva Digicare - Free annual healthcare check 
  • Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • Holiday purchase scheme 
  • Sharebuy Scheme 
  • Recognition awards including Be a Star peer recognition and Long Service Awards
  • Employee networks created and led by employees for employees 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment, Health & Wellbeing and Travel discounts
  • Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
  • Vodaphone discounts 
  • On-going training & development and career pathways

Your workplace, but better. 

Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.