HEO Infrastructure Engineer x 1 Gillingham (Kent)

Job Description

HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

About Fraud Investigation Service (FIS)

Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) which is responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

About the job

The team are responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver world class investigation services. 

It is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Responsibilities & Tasks
If you flourish dealing with diverse challenges, enjoy delivering exceptional support to users, expanding your knowledge and want to work with a like- minded and supportive team then this may be the role for you. As an IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You’ll be responsible for hands-on administration, maintenance, and monitoring of diverse systems.
This includes servers, storage, endpoint management, networks, telephony, and business applications. Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You’ll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment.

You will undertake the following (but not limited to):

Technical -
This is a technical role requiring a technical aptitude and would suit an IT generalist with a broad knowledge of all essential criteria.

  • Collaborating with internal teams, external partners, and suppliers to ensure effective, secure, and purpose- driven IT systems.

  • Providing 3rd-line support for escalated work tickets, adhering to established processes and ITIL best practice.                     

  • Contributing to the identification, assessment, design, and delivery of technical solutions, occasionally partnering with third-party suppliers.

  • Ensuring systems and services align with compliance and best practice standards.

  • Supporting IT Security activities, including issue monitoring, incident resolution, systems security development, and compliance.

  • Supporting IT Solutions activities to integrate new systems, collaborating with internal and external stakeholders.

  • Monitoring, assessing, and optimising systems and services, proposing and managing improvement initiatives.

  • Maintaining current technical documentation, creating new documentation as needed.

  • Staying informed about emerging market trends and technologies to optimize the IT service catalogue offering.

Communication - We are looking for an excellent communicator who can describe technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written technical documentation on BAU taskings and projects.

Additional responsibilities - May include conducting workshops to assess business requirements to support possible changes to existing services and identify requirements and quantify the benefits, involvement in the assurance programme to ensure that services are regularly reviewed, maintained, and improved when necessary.

Job Description

  • Demonstrable experience in an IT role involving installing, managing, and maintaining IT infrastructure equipment, networks, and/or services encompassing hands-on administration, upgrades/patching, monitoring, troubleshooting, and development.

  • Awareness of basic cyber security concepts and controls such as encryption

  • Understanding of IPv4 addressing including subnetting and DHCP

  • Have a good understanding of at least 2 of the criteria below, and be prepared to learn/work in any areas you are not currently familiar with:

    • Basic routing and switching concepts,

    • VMware vSphere management,

    • Microsoft Windows server system administration including Domain networks and Active Directory management,

    • Linux system administration and basic bash shell scripting,

    • Experience in HP enterprise class servers and storage environments.

Person Specification

  • Experience of working within a virtual IT infrastructure environment.

  • Good communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience.

  • Experience of working in a fast-paced environment, balancing multiple tasks through to completion.

  • Well-developed problem-solving, documentation and information sharing skills.

  • This role requires National Security Vetting at Security Check (SC) clearance level and depending on the role you are assigned to you may be required to obtain Developed Vetting (DV) clearance level.

Desirable Criteria

  • Full UK Driving Licence

  • ITIL 3 or V4 foundation certified.

  • CompTIA Network+ and Security+ certified (or equivalent demonstrable experience/certification) or higher

  • VDI management

  • Experience in Cisco equipment and configuration


Flexible working between 07:00 -18:00. 37 hours a week. Monday-Saturday. The posts also attract FP2 payments, following completion of a training period which attracts additional annual hours of 275 hours. 

Travel and On Call - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call

rota, weekdays, and weekends. Candidates must live within reasonable daily travel which is usually an hour each way of Gillingham (Kent), Manchester, or Stratford Regional Centres (depending on which location applied for).


To apply we will need:


Role requires National Security Vetting to Security Check (SC) clearance. If SC is not already held candidate will be required to undertake and pass the vetting process before a take up duty (TUD) date can be agreed