Hospitality Floor Manager

Job Description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Free meals
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

Hospitality Floor Manager

We are looking for a talented and experienced Hospitality Floor Manager to join our team at this prestigious contract based in London

The Hospitality Floor Manager will thrive on getting the best out of people and maximising commercial opportunities. You are drawn to satisfaction from providing the highest level of client and customer service and assist in the smooth operation of the Hospitality function. 

Can you bring your shine to Restaurant Associates, here's what you need to know: 

Key Responsibilities; 

  • To ensure that the team are delivering the highest level of customer care at all times
  • To lead a culture of can-do attitude towards individual customer requests and strive to exceed customer expectations.
  • To check on daily standards delivered by the hospitality team and communicate all relevant business information, training, and requirements to the team.
  • To place orders with nominated suppliers
  • To actively gain customer feedback, passing the information onto your line manager.
  • Always look for opportunities to develop service and be committed to continuous improvements.
  • To ensure that you and the team are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene.
  • To ensure the rooms are set-up according to the details on EMS and are ready for service.
  • To liaise with the Rapport team daily to ensure that all bookings are up to date.
  • To liaise with the Head Chef on matters pertaining to service.
  • Handle and store all equipment and cleaning materials carefully, avoiding breakages and waste.
  • To ensure that all cleaning duties as detailed on the weekly schedule.
  • To ensure that all Food Safety records are completed accurately.
  • Responding to customer requests. 
  • Awareness of and adherence to Compass Environmental policy and procedures.


Our Ideal Hospitality Floor Manager: 

  • Have a successful background in a similar environment. 
  • People management experience
  • Ability to interpret and utilise financial and commercial information.
  • Excellent communication skills
  • Good standard of literacy and numeracy
  • Experienced in using Microsoft Office
  • Self-motivated and able to work on own initiative within a team environment.


About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations

Job Reference: com/0307/G75901/52662285/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!