The Department and role purpose
A key part of the Durham wider student experience strategy is ensuring all students have the opportunity to spend at least part of their time at university in residence in one of our colleges. We consider it of particular importance for new undergraduate first years to live, work, eat and socialise together as part of a community of learning. Most of our college residences have undergraduates from all years living alongside postgraduates and visiting university fellows.
The University is embarking on an ambitious programme of residential development over the next ten years. This will comprise an accelerated and comprehensive maintenance schedule alongside the building of four to six new colleges to ensure Durham can meet the aim of having at least 50% of its student population in University managed accommodation by 2027.
The Colleges are committed to delivering the highest possible standards of service and customer care, and the role of Housekeeping and Cleaning Assistant is a key post in ensuring this objective is maintained.
The purpose of the role is to deliver a range of cleaning/housekeeping services, including the cleaning and servicing of study bedrooms for students, guest accommodation, facilities, offices and common areas of the College used by students and commercial customers. The post holder will ensure agreed standards are maintained, with particular reference to student and customer comfort and satisfaction.
- Complete a defined set of tasks or procedures within a team to deliver a responsive service to stakeholders.
- Maybe an indirect and/or direct stakeholder-facing service.
- Follow instructions from a line manager or supervisor to identify what and how to deliver a limited set of tasks or processes.
- As and when directed assist team members by stepping-in to provide support.
- Learn the correct methods and tasks on the job.
- Learn and adhere to general health, safety and security procedures within the service area covered by H&SAW guidelines, on the job.
- Use a range of equipment, tools and resources, digital devices, software and applications where necessary.
- Communicate with line manages, supervisors, team members, other staff, students and visitors in person or using electronic tools and applications.
- Assist team members to deliver a frontline student, staff or visitor service.
- Learn how to deliver physical services to meet regulatory and statutory guidelines and protocols.
- Keep physical internal and external environments, buildings and services in a safe and secure working order.
- Use a range of equipment, tools and resources following certification and supervision to deliver services.
- Assist team members with the security, safety, maintenance and upkeep of systems, buildings, equipment and facilities.
- Ensure own work is completed in accordance with risk assessments specific to tasks and environments.
- Where directed, wear and use protective equipment and clothing to carry out tasks.
- Any other reasonable duties.