Housing Triage Worker (part time 22.5 hours per week)

  • Job Reference: 00952361-1
  • Date Posted: 5 August 2022
  • Employer: The Bridge
  • Website: https://www.thebridge-eastmidlands.org.uk/
  • Location: Loughborough, Leicestershire
  • Remote Working: Some remote working possible
  • Salary: £19,286 to £22,153
  • Bonus/Benefits: Salary from £19,286 to £22,153 FTE (Depending on experience)
  • Sector: Administration, Call Centre / Customer Service, Charity
  • Job Type: Part Time

Job Description

Why work for The Bridge? There are a hundred reasons.

Maybe you’ve known someone suffer without help, or perhaps you’re tired of seeing the same new stories about homelessness? Join us and you can help change lives.

Everyone at The Bridge has heaps of energy and positivity, and we are lucky to say we start every day knowing we can make a difference to local people.

We are a small charity, but we’re also a close-knit family that’s organised, focussed and driven.

There are loads of great benefits to working for The Bridge, such as the extra holiday days or the flexible working. However, these benefits are not why you join in the first place... Or why you stay. From day one you’ll receive all the training you need. Here, helping you develop your career and skills is a top priority. We value you, partly because it’s the right thing to do, but also because it really helps you achieve what you came to The Bridge for: changing other people’s lives for the better.

The role of the Housing Triage Worker offers an exciting opportunity to be the initial point of contact for our clients, external professionals, and partners. You will build a good rapport with clients and work sensitively and effectively to triage/assess those who are facing difficulties, in order to help change the lives of local people in need.

The role will involve you making an assessment of individual clients’ needs, to ensure that they are referred/signposted to the most appropriate service, either internally or externally. You will provide clients with a range of individualised information based upon their needs, to ensure they can make informed decisions, whilst being empowered and supported. You will work closely with our services at The Bridge, to ensure that our client’s expectations are managed, and they receive a quality service.

If you have any questions about the process or this particular role, you can contact us on 01509 260500 and ask for Mark Chandler (Trainee Services Manager - Advice and Homelessness)

Application Process

If you are interested in applying to any of our vacancies, please download and complete the Application Form, listing the vacancies that you wish to be considered for.

Alongside the completion of this form, we would like you to record and submit a short voice note (up to 2 minutes long) to help us find out a little more about you. We are passionate about our Values, so in your voice note we would love to hear you discuss a topic that you are passionate about too. This doesn’t necessarily have to be housing related; you could pick any topic at all, from football to science.

We care about finding the right people to join our team, and so your application will be graded against our Values; Quality, Respect, Empowerment, Positivity and Partnership. This will be a great chance for you to showcase your personality and your interests!

When you’ve completed your Application Form and voice recording, you can email them to HR@thebridge-eastmidlands.org.uk, where applications will then be shortlisted for interview.

We would prefer for you to send us your voice recording as a voice memo recorded and sent from your mobile phone.

The closing date for applications is at 9.00am on Wednesday 31st August

Interviews will be held on Tuesday 6th September